Customer Operations Executive

1 week ago

Bengaluru, Karnataka, India Creditspring Full time
Please NOTE

This role is based in our Bangalore office so you must be able to travel to the office within a reasonable time scale and we operate a fixed working pattern of 11: hrs with no business cab facilities available.

  • Application Deadline: Friday 1st December 2023 _
We're Creditspring, a fast-growing FCA-regulated consumer credit company.

We offer a new way of borrowing that focuses on members and provides them with safe and efficient financial products.

As the only subscription finance company in the UK market, we truly have a unique value proposition.

Our mission is very clear:
to improve the financial stability and resilience of our members. We do this through the products we provide, the partnerships we have, and our educational content.

We want our members, and everyone in the UK, to be able to better manage their finances and avoid high-cost, short-term credit options.


Our world-class, well-funded, diverse team comes from more than 20 different countries and has grown significantly in the last 18 months.

We strongly believe in the product we're building and take pride in the service we're providing for our members.

About the role


Creditspring is a financial services company that provides a unique and innovative solution to help individuals manage unexpected expenses and improve their financial well-being.

As a Customer Operations Executive, joining Creditspring would give you the opportunity to contribute to a mission-driven organization that aims to make a positive impact on people's lives.


At Creditspring, we offer an affordable subscription-based service that provides access to interest-free loans, allowing customers to cover unforeseen expenses without resorting to expensive credit options.


By working at Creditspring, you would be part of a dynamic team dedicated to delivering exceptional customer service, promoting financial literacy, and fostering a supportive and inclusive work environment.

You would have the chance to develop your skills, contribute to the growth of the company, and help individuals gain greater control over their financial lives.

At Creditspring our Customer Operations team plays a vital role in keeping our members satisfied.


Service excellence, customer care, and satisfaction are the core of who we are, so your contribution will have a direct impact on our organisational success.

This role is based in our Bangalore office and offers a hybrid working arrangement.

Responsibilities

  • Communication of forbearance options and processes to customers.
  • Management of member queries relating to our forbearance and agency process.
  • Assisting in implementing forbearance procedures under guidance.
  • Reviewing customer cases to determine appropriate solutions.
  • Assisting in responding to and managing queries from external agencies.
  • Collaborating with the team to gather and relay information requested by agencies.
  • Liaising with 3rd parties in relation to our agency process.
  • Handling customer inquiries and escalating complex issues to senior team members.
  • Maintaining accurate records of forbearance agreements and queries.
  • Ensuring proper documentation and compliance with standards.
  • Contributing ideas for process enhancements and helping in their implementation.
  • Assisting in identifying areas for improvement.
  • Participating in training sessions to understand relevant policies and query handling.

What you'll need to succeed

  • Around 1 year of customerfacing experience, both written and voice.
  • Proficient in both verbal and written English language
  • You empathise with every aspect of the customer journey, putting customers' needs first.
  • You are an articulate communicator.
  • You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills.

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