In-core Operations

3 weeks ago

Gurugram Haryana, India Ericsson Full time

**About this opportunity **:
The main responsibility is to ensure that IN & Core Operations deliveries to customers are made in a professional manner, achieving customer satisfaction and securing profitability for Ericsson.
Shall technically lead the team in maintaining network operations and capacity planning activities. Will seek to identify sales opportunities and generate repeat business while working on assignment.

**Responsibilities**
Overall responsibility of managing day-to-day operations of managing Ericsson Charging system (IN) and CORE, including software deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, service desk, security management and monitoring, capacity planning, availability management, disaster recovery and routine update of services.
- Work on scope, definition, and design solution offerings; develop and drive end-to-end technical solutions.
- Drives the adoption and articulate the risks/opportunities from demonstrating IN and CORE solution.
- Ensures timely liaison with delivery unit/Customer Support and 3PP regarding problems, fixes, and required improvements.
- Interface C-Level of customer as and when required for any critical security issues.- Support to Define and Issue Guidelines for Dimensioning and Capacity Planning - for Charging system in consultation with Technical Solutions
- Lead the team in delivering IN Network Operations and Design review services.
- Monitoring of Network Performance to remain within set KPI’s and Utilization.
- Give technical support to Sales, Marketing, Project managers, O&M and the Customer
- Participate in customer projects, handling scope, risks, changes and Customer expectations.
- Identify new business opportunities.
- Responsible for SLA alignment with interface departments and customer.
- Adapt to new technologies.
- To Manage and control operational resources and costs.
- Customer Happiness & CSI Score
- KPI monitoring and sign off for Reward/Penalty
- Successful track record and strong background in large-scale IN network operational organizations.
- Excellent communication and presentation skills.
- Ability to work in a matrix organization with a split between line and functional responsibility.
- Ability to adapt to the local cultural requirements, and able to function in India

**Requirement**:

- Telecom experience in "Ericsson Charging system (IN)" and Telecom Managed service.
- Experience of handling Senior leadership of Customer
- Proficient knowledge in IN Core nodes such as SDP, AIR, ECMS, CCN, OCC, RS, NGCRS, EMM etc
- Task oriented & capable to work in multi-functional teams.
- Must possess excellent understanding of Telecom Networks (LTE, 5G, Wireline, IMS, VoLTE), OSS (Operations Support Systems) Platforms/ Tools, Cloud & DevOps
- Having Experience of Managing interworking of Cloud with IP networking and Workload like Packet Core etc.
- Good Understanding & Knowledge about the functioning of PACO nodes & the call flows in 4G & 5G technologies and there interworking with the IMS architecture for VoLTE services.
- Understanding of IP Core, MPBN, SDN architecture in Mobile Telecom Networks. Knowledge of Cisco, Nokia SDN is an added advantage.
- Delivered or Managed Large Customer projects/Challenging Projects/Operations
- An excellent Inter-personal skill along with superb communication skills in written and spoken English.

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

We are proud to announce Ericsson India is ranked among Top 50 companies in the country and is once again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

**Primary country and city**: India (IN) || Gurgaon

**Job details**: MSIP Operations Assurance

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