Process Trainer

2 weeks ago


Gurugram Haryana, India Izzhaar Core Innovative Design Full time

**Full job description**

**Responsibilities**:
1. Training Needs Analysis:

- Identify training requirements based on business needs and process demands.
- Collaborate with Quality and Operations to design refresher modules and training initiatives.

2. Training Program Execution:

- Schedule, organize, and conduct comprehensive training programs.
- Monitor trainees' attendance and maintain assessment scores.

3. Feedback and Improvement:

- Collect trainee feedback to refine training content and methodologies.
- Prepare analytical reports to measure training program effectiveness and suggest enhancements.

4. On-the-Job Training and Performance Management:

- Provide on-the-job guidance and feedback during training phases.
- Monitor and manage performance indicators, focusing on low performers.

5. Quality Control and Performance Tracking:

- Conduct daily audits and provide feedback to ensure process adherence.
- Utilize agent tenurity and banding for effective quality monitoring.

6. Communication and Knowledge Sharing:

- Conduct daily briefings to update Operations on new developments.
- Participate in Quality/Operations calibration activities.

7. Continuous Improvement and Creativity:

- Analyze trends and suggest solutions to identify potential issues early.
- Think openly and contribute new ideas to enhance training approaches.

Qualifications:

- Minimum 2 years of training experience in Outbound Sales for the BPO/BPM industry.
- Excellent verbal and written communication skills in English and Hindi.
- Strong process and product knowledge with industry awareness.
- Proven ability in team handling and interpersonal skills.
- Customer-centric mindset with excellent presentation skills.
- Familiarity with internal policies and issue management.
- Proficiency in MS Excel, Word, PowerPoint, and Outlook.

Pay: ₹20,000. - ₹30,000.00 per month

Schedule:

- Day shift

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Teaching: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person


  • Process Trainer

    4 days ago


    Gurugram, Haryana, India ONEWAY Full time

    Designation : Process Trainer Relevant Experience : 4 Years as Process Trainer Salary : upto 7 LPA Roles and Responsibilities - Handling End to End Process Training for New Hire Team as per the client need and requirement. - Well versed in training the objection handling calls. - Handling the refresher training for existing team players. - Ensuring...

  • Process Trainer

    7 days ago


    Gurugram, Haryana, India Official One Clickk solution Full time

    Position - Process Trainer Location - Gurgaon Skill set - Excellent communication in English Qualification - Graduate Experience required as process trainer for 1 year in International BPO/ fin tech Salary - 3.90 LPA Working Days - 6 days **Job Types**: Full-time, Permanent Pay: ₹390,000.00 per year **Benefits**: - Health insurance - Provident...


  • Gurugram, Haryana, India OnlineInfatuation Full time

    Profile: Trainer International Process **Salary**: Up to 60k Exp: Min 2-3 years as a Trainer in international process Location: Gurgaon sec 18 Shift: Rotational Perks: Cabs (within 20km) Immediate joiners are required. **Responsibilities**: - Evaluate employee performance to gauge where skills are lacking. - Create training programs to address skill...

  • Process Trainer Bpo

    4 days ago


    Gurugram, Haryana, India ONEWAY Full time

    **Designation**: Process Trainer **Relevant Experience**: 4 Years as Process Trainer **Salary** : upto 7 LPA Location, Gurgram, sector no 18 **Roles and Responsibilities** **Handling End to End Process Training for New Hire Team as per the client need and requirement. ** Well versed in training the objection handling calls. **Handling the refresher...


  • Gurugram, Haryana, India Teleperformance Full time

    WE ARE AT **TELEPERFORMANCE** HIRING FOR **PROCESS TRAINER** - Any banking, sales, insurance, finance process experience required. - Must have graduation. - Must have knowledge of basic KPIs as a trainer. - Minimum 1 year of bpo experience required as a trainer. **Location**: Gurgaon Pay: ₹30,333.94 - ₹45,000.56 per month **Benefits**: - Health...


  • Gurugram, Haryana, India Nirvasa Healthcare Pvt Ltd Full time

    **Openings - 7** - **Coaching & Feedback Technique**: Use your expertise in closing Feedback with advisors by using different techniques of feedback i.e. Sandwich Feedback etc - **Refresher Sessions**:Refresher session to be performed on the Opportunity areas found in audits with Bottom advisors under conversion, Verified Revenue & LDR. - **Documentation**:...


  • Gurugram, Haryana, India AMS Comtel Full time

    Handling NHT batches, OJT activities & all the required activities under trainer’s KRA’s. Train the new joinees into the organization, NHT batches - Sending reports to clients - Good % of certification - Planning sessions with BQ advisors Pay: ₹20,000.00 - ₹23,000.00 per month Schedule: - Day shift **Education**: - Bachelor's...

  • Process Trainer

    5 days ago


    gurugram, India IGT Solutions Full time

    Position : Process Trainer | Content ModerationIGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business...

  • Process Trainer

    7 days ago


    Gurugram, Haryana, India Enser Communications Ltd. Full time

    **Position Overview**: **Key Responsibilities**: - Develop and implement comprehensive training programs for new hires and existing employees in the automotive BPO domain. - Conduct training needs assessments to identify gaps and areas for improvement in employee performance. - Design training materials, including manuals, presentations, videos, and other...

  • Process Trainer

    1 week ago


    Gurugram, India Three Across Full time

    Job Opportunity: Process Trainer (Chargeback Experience Required) Are you an experienced Process Trainer with expertise in chargeback processes? Join our international BPO team and help us deliver excellence! Responsibilities: - Designed and delivered training programs for new hires and existing employees on chargeback processes. - Monitor trainee...

  • Process Trainer

    2 weeks ago


    Gurugram, India IGT Solutions Full time

    Position : Process Trainer | Content Moderation IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business...

  • Process Trainer

    2 weeks ago


    Gurugram, India IGT Solutions Full time

    Position : Process Trainer | Content Moderation IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired...

  • Process Trainer

    2 weeks ago


    Gurugram, India IGT Solutions Full time

    Position : Process Trainer | Content Moderation IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business...

  • Process Trainer

    7 days ago


    Gurugram, India IGT Solutions Full time

    Position : Process Trainer | Content Moderation IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business...

  • Process Trainer

    5 days ago


    Gurugram, India IGT Solutions Full time

    Position : Process Trainer | Content Moderation IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the International Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business...

  • Process Trainer

    1 week ago


    Gurugram, India Three Across Full time

    Job Opportunity: Process Trainer (Chargeback Experience Required)Are you an experienced Process Trainer with expertise in chargeback processes? Join our international BPO team and help us deliver excellence!Responsibilities:Designed and delivered training programs for new hires and existing employees on chargeback processes.Monitor trainee performance and...

  • Process Trainer

    1 week ago


    Gurugram, India Three Across Full time

    Job Opportunity: Process Trainer (Chargeback Experience Required)Are you an experienced Process Trainer with expertise in chargeback processes? Join our international BPO team and help us deliver excellence!Responsibilities:Designed and delivered training programs for new hires and existing employees on chargeback processes.Monitor trainee performance and...

  • Process Trainer

    1 week ago


    Gurugram, India Three Across Full time

    Job Opportunity: Process Trainer (Chargeback Experience Required) Are you an experienced Process Trainer with expertise in chargeback processes? Join our international BPO team and help us deliver excellence! Responsibilities: Designed and delivered training programs for new hires and existing employees on chargeback processes. Monitor trainee performance...

  • Process Trainer

    1 week ago


    Gurugram, Haryana, India Webhelp Full time

    **Training & Quality** **Location** - Gurugram, India*** Job Title: Process Trainer **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead...

  • Sales Trainer

    2 weeks ago


    Gurugram, Haryana, India Mercury Solutions Limited Full time

    **Objective: -** To conduct NHIP/refresher trainings for identified role-holders within timelines to optimize their competencies and help them scale up their performance o Minimum 5 years work experience o Minimum 3 years of training experience o Sector: **Telecom/Handset/Retail/Bank Base Location**: Delhi,Mumbai,Bangalore,Chennai,Ahmedabad,Hyderabad &...