Process Trainer Bpo
11 hours ago
**Designation**:
Process Trainer
**Relevant Experience**: 4 Years as Process Trainer
**Salary** : upto 7 LPA
Location, Gurgram, sector no 18
**Roles and Responsibilities** **Handling End to End Process Training for New Hire Team as per the client need and requirement. ** Well versed in training the objection handling calls.
**Handling the refresher training for existing team players. ** Ensuring process training with the Modules & PPT(s) prepared before the training starts.
**Handling the mock calls & barging live calls before/ post-handover is done to the process Head. ** Mock calls and feedback sessions.
**Prepare training materials such as outlines, text, and ppts. and present information, using a variety of instructional techniques and formats also develop alternative training methods if expected improvements are not seen.**
Training on rebuttal(S)/strategies. **Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes. ** Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.
**Collate the training results and documentation of the same to present the particular agent’s performance to the HOD & Senior Management weekly/monthly.**
Ensuring result oriented & improvement programs for existing team players. Qualifications**:Trainer should have handled & trained the teams (Domestic BPO). **Need to have excellent communication & presentation skills.
**A minimum of 5+ years' experience as a process/sales trainer. **Ability to meet or exceed Performance Competencies.
**Job Types**: Full-time, Permanent
Pay: ₹33,000.00 - ₹58,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- PROCESS TRAINER: 4 years (preferred)
- total work: 5 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 7738173100
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