Bpo Trainer
4 weeks ago
**Designation - BPO Trainer**
Responsible for training new hires and existing employees in **voice-based communication,** enhancing their language proficiency, customer handling skills, and overall performance.
**Key Responsibilities**:
- Conduct training sessions focusing on voice modulation, accent neutralization, and customer interaction skills.
- Develop training materials and modules tailored to voice processes.
- Monitor and assess trainees' performance, providing constructive feedback.
- Collaborate with operations teams to align training with project needs.
- Implement refresher courses and continuous improvement programs.
- Stay updated with industry trends to incorporate best practices.
**Requirements**:
- Proven experience as a voice trainer in a BPO setup.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in voice coaching and understanding of customer service protocols.
- Ability to design engaging training content and adapt to various learning styles.
**Qualifications**:
- Bachelor’s degree or relevant experience in training or communication.
**Prior Experience as BPO Trainer**
**Job Types**: Full-time, Permanent
Pay: ₹24,000.00 - ₹35,000.00 per month
Application Question(s):
- Are you immediate Joiner?
**Experience**:
- BPO Trainer: 2 years (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 9005568382
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