Bpo Trainer

4 weeks ago


Faridabad Haryana, India Apogee Service Pvt. Ltd Full time

**Designation - BPO Trainer**

Responsible for training new hires and existing employees in **voice-based communication,** enhancing their language proficiency, customer handling skills, and overall performance.

**Key Responsibilities**:

- Conduct training sessions focusing on voice modulation, accent neutralization, and customer interaction skills.
- Develop training materials and modules tailored to voice processes.
- Monitor and assess trainees' performance, providing constructive feedback.
- Collaborate with operations teams to align training with project needs.
- Implement refresher courses and continuous improvement programs.
- Stay updated with industry trends to incorporate best practices.

**Requirements**:

- Proven experience as a voice trainer in a BPO setup.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in voice coaching and understanding of customer service protocols.
- Ability to design engaging training content and adapt to various learning styles.

**Qualifications**:

- Bachelor’s degree or relevant experience in training or communication.

**Prior Experience as BPO Trainer**

**Job Types**: Full-time, Permanent

Pay: ₹24,000.00 - ₹35,000.00 per month

Application Question(s):

- Are you immediate Joiner?

**Experience**:

- BPO Trainer: 2 years (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9005568382


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