Customer Service import Export air Sea

2 weeks ago

Mumbai Maharashtra, India IAssess Consultants LLP Full time

Key responsibilities:Handling of Key Account business of Ocean Exports by sea, which

includes entire coordination with both shipper, consignee, Carrier,

Freight Forwarders, Transporters, CHA for CFS and Factory Stuffing of

containers / LCL cargo.Co-Ordination with Overseas Office for Nomination Shipment &
Handling Nomination Shipment.Responsible for managing and reviewing export and import operations

in accordance to ocean freight business and customer needsCo-Ordination with Sales & Documentation team for Shipment

Procedures.Sending Quotation to customers for Ocean Exports & Imports.Should Handle Hazardous & Reefer containers.Should Handle Over Dimensional Cargo.Establish & maintain a strong working relationship with Customers to

get more business with existing customers.Manage reporting requirements of department such as DSR, Operation

Tracking ReportTime management, prioritizing tasks and meeting deadlines. Produce

quality work even when under extreme time pressure & deadlines.

Job Requirement

Bachelor’s degree in Commerce, Logistics or related field with over 8 years of

experience in the job offered, out of which at least 4 years of experience in

Ocean Export and Import.

Should have handled shipment for a minimum volume of 150 containers per

month.

Skills/ RequirementAdvanced skills in MS Word, Outlook, and Excel.Ability to make effective decisions under pressure.Ability to gather and interpret relevant data and informationExceptional customer service skillsExcellent communication and interpersonal skillsGood telephone and E-mail etiquette and skillsGood knowledge of English language (verbal/written) skillsAbility to think analytically and should be a problem solver.

**Job Types**: Full-time, Permanent

Pay: ₹500,000.00 - ₹800,000.00 per year

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 7 years (required)
- IMPORT/EXPORT: 7 years (required)
- AIR/SEA: 7 years (required)
- KEY ACCOUNT: 7 years (required)

Work Location: In person

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