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Ticketing Agent
4 weeks ago
Add telephone requests to Breezer tool.
- Acknowledge requests in a timely manner.
- Search for lowest fare across PCCs using GDS and prepare a quote for ticketing request balancing between offering lowest fares and maximising commission earnings for the company.
- Send Quote to the prospect / customer with accurate information about airfare, terms and conditions of transit, and required documentation to enable booking.
- Follow-up on quotes sent to the prospect / customer to ensure conversion.
- Complete the booking and send out the tickets with accurate information about airfare and terms and conditions of transit, ensuring that all necessary information is entered accurately.
- Ensure that bookings are made without ADM / losses on tickets.
- Provide exceptional customer service to ensure repeat business and no escalations.
- Any other job assigned by the reporting lead / manager.
**Job Type**: Regular / Permanent
**Salary**: Up to ₹350,000.00 per month
Schedule:
- Rotational shift
**Experience**:
- total work: 1 year (required)
License/Certification:
- IATA certification (required)
Shift availability:
- Overnight Shift (preferred)
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