Hiring Customer Care Associate mumbai Location

1 month ago


Mumbai, India Mettler Toledo Full time

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Our Opening and Your Responsibilities
- SAP customer data monitoring & Service engineer scheduling
- Preventive Maintenance Scheduling & Weekly BD/Inst reviews
- Providing Technical assistance to customers for weighing systems
- Achieve direct call closure or delegate service engineer
- Validation of warranty spare part claims & processing for release
- Measurement of Service Quality Parameters - DT (downtime), PM(preventive maintenance), TAT(turnaround time) etc.,
- Customer Satisfaction Measurement
- Technical Documentation & Data Management

What You Need to Succeed

**Qualification**:

- BE,Diploma, BSc - Instrumentation,Electronics, Electrical Or graduates in BSc

**Overall Experience**:

- Who have worked in call management can also apply.
- Basic knowledge of computer (word, excel, writing skill) is important.
- Fluency In English writing & communication is a must.
- Knowledge of SAP will be an advantage.

Our Offer to You
- "One Team" that thrives on collaboration and innovation
- Opportunities to work with Global teams
- An open, fair and inclusive environment
- Multitude of learning and growth opportunities
- A brand name that is identified worldwide with precision, quality, and innovation

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.



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