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Customer Care Representative

4 weeks ago

Vikhroli Mumbai Maharashtra, India UCG eSolutions LLP (Smartfind.in) Full time

**Job Title**: Customer Service Representative

**Division/ Department**:Customer Care

**Location**: Vikhroli (W), Mumbai

**Shift**: General

**Employment Type**: Regular

**Salary Range**: Confidential

**Company Type**:IT/ E-Commerce

**JOB RESPONSIBILITIES**:

- Effective inbound and outbound call handling to build up a relationship between the customer and service provider.
- Provide quick resolution to all types of customer related issues.
- Explain and Advice customers on prices, services, variables and options to assist customer in making decision.
- Regularly follow up with the customers/ service providers/ sales team.
- Maintain records of customer & service provider interactions, recording details of inquiries, complaints and comments as well as actions taken.

**Minimum Requirements**:

- Graduate or Diploma Holder/12thpass
- 0-2 years of experience in the relevant field.
- Proficient in English, Hindi & Marathi Languages.
- Good Communication and Written skills.
- Computer Literate and good telephone skills.
- Excellent Interpersonal skills and problem solving skills.
- Self-Motivated, Multi-tasking, Quick learner.
- Should be comfortable with calls.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹14,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Marathi (preferred)

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