Research - Product and Quality Operations

3 weeks ago

Bengaluru, India Information Services Group Full time

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So get ready to kickstart your career with a team that’s connected - connected by freedom.

***Production and Quality Operat**i**ons - Buyers Gu**ide** **Research Products**

To support the growth and value of ISG requires the expansion of research and the value of it to support enterprises and software providers around the globe. To accomplish this requires finding team members who are dedicated and team members who are committed to the mission of creating independent and objective market research that can make a difference to the industry and your career. Being part of a global research team is rewarding but seeing the results of the hard work is just part of what you get being part of ISG.** **The expansion of ISG Research into enterprise software will provide the opportunity to learn and contribute to addressing the needs of producing insights from the over $800b annual software industry.

**Position Summary**

The role of the production and quality operations is to be methodical in the processing and quality in the creation and delivery of research products. The position will focus on the integration of research into deliverables that meet the expectations of the leadership and clients and adhere to the schedule for timely delivery. The ability to identify issues that can impact delivery and work towards resolution is essential. Work closely with research analyst, project manager and program management along with client success teams to meet expectations of Buyers Guide research programs.

**Position Description**:
The ISG Production and Quality operations will be dedicated to the success of the Buyers Guides with internal stakeholders and external software providers. The role is expected to coordinate and operate across teams of individuals and** **ensure the efficient and quality production of Buyers Guides and report on status of them in project management, tracking and weekly review meetings. The position is expected to discover and learn about topics of Buyers Guide through working with team members to ensure optimal results. The individual will have project management and significant production experience, strong English writing and speaking skills, extensive experience in spreadsheets, document and digital products and exceptional organizational skills.

**Responsibilities**:

- Product Management, specifically digital Buyers Gude research products.
- Manage and govern Excel based grading files utilizing PivotTables and complex formulas.
- Maintenance, quality control, and trouble shooting of Excel and data files.
- Coordinate with various stakeholders to ensure quality of deliverables.
- Develop Word and PowerPoint reports using templated files, responsible for quality control, fact and number checking.
- Ensure the quality production of Adobe Acrobat and digital posting of deliverables.
- Update trackers with new risks, issues, and change requests[LJ1].
- Ensure projects adhere to frameworks and all documentation is maintained. appropriately for each project.
- Ensure that all projects are delivered on time and within scope.

**Skills Required**:

- 2-3 years of overall experience in a digital production role. Ideally would have experience managing across different time zones.
- Strong project management skills with a proven track record of managing tasks to ensure deadlines and stakeholder expectations are met.
- Solid organizational skills, including multitasking and time management.
- Must have excellent communication skills and the ability to communicate effectively with technical and non-technical stakeholders.
- Solid organizational skills, including multitasking and time-management.

**Education level and experience**:

- Computer Science degree from recognized institutes preferably with MBA
- Overall good academic track-record

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

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