Business Process Analysis

2 weeks ago

Mumbai, India JPMorgan Chase Bank, N.A. Full time

As part of the Onboarding Program Team, you will act on behalf of the business on workstreams supporting the Program.

**Responsibilities**:

- Analyzing workflow processes, evaluating viable process alternatives, and development of business requirements and functional requirements for the resulting solution
- You will also support and participate in design, development, testing, and implementation activities through the lifecycle to ensure quality and on-time delivery.
- On a day to day basis, you will act as an advocate for the business and user community, endeavoring to meet the goals of the program while designing the optimal user experience.
- In addition, you will need to work closely on the technical elements of each change with the development and testing teams to ensure the design is feasible, business and user goals are met, test plans and scripts are complete, and the product is of high quality.
- You will interact regularly with the user and business community to ensure we are constantly in touch with the business environment and ever changing needs of the stakeholder community. This also may include analyzing existing processes and making recommendations for improvement, evaluating current usage of systems, and recommend future system needs.
- Strong analytical skills, with experience in writing business and functional system requirements.
- Experience working in an Agile team gathering business requirements, perform detailed analysis, and document user stories; experience in working with technology development teams during build and implementation phases of requirements
- Strong Project Management and organization skills with consistent attention to detail
- Manage expectations by establishing clear timelines, deliverables and milestones
- Demonstrate creative problem solving and solid judgment decision making; research, gather, arrange, compile, summarize and evaluate data in recommending solutions
- Ownership, transparency and escalation of risk / issues when they occur in a timely basis
- Ability to communicate effectively with internal partners through verbal and written channels
- Comfortable using available technology such as WebEx and virtual meetings to enhance client discussions
- Ability to work well in fast paced/multi-tasking environment; be able to easily adapt to changes and strategies adjustments required within the operation
- Strong time management skills; efficient at multi-tasking and able to work under pressure to deliver multiple business demands on-time, to a high-level standard
- Ability to support the development of executive presentations and updates with confidence, decisiveness, integrity and vision

**Required Qualifications, skills and capabilities**:

- BA/BS degree with 3+ years of relevant work experience in a professional setting
- Agile certified with experience writing user stories
- 3-5 years of experience working on medium to large technology projects
- Self-starter with excellent analytical, communication and problem-solving skills
- Able to manage influence upward and downward within function/department
- Strong written and verbal communication skills with proven ability to work with all levels of personnel
- Proactive, self-motivated and flexible with a positive attitude
- Proficient with Microsoft products including; Word, Excel, Access, Project and Visio
- Proficient in Jira

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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