Business Analysis Associate II

4 weeks ago


Mumbai, India JPMorgan Chase & Co. Full time

Scorecard Center of Excellence is a Consumer and Community Banking (CCB) group responsible for designing and implementing scorecards and strategies to maximize individual performance and reduce variability across the CCB Operations organization. The Scorecard COE achieves savings through a developed support structure by empowering a high-performing organization and culture with customers at the center of everything we do. 

As a Business Analysis Associate II on the Scorecard Center of Excellence team, you will provide scorecard management and oversight to CCB Ops. As the Scorecard COE Relationship Manager your primary responsibilities are:

Driving a consistent scorecard treatment within CCB Ops by ensuring scorecard alignment with Performance Excellence Standards and Best Practices Facilitating an end-to-end scorecard change management process which includes scorecard design, change communication, scorecard platform builds and post implementation validation.  Establishing appropriate scorecard goals to drive consistent performance improvement and alignment with financial and business targets. Support the execution and sustainment of Performance Excellence and Scorecard COE initiatives 

Additional Responsibilities

Analytical

Interpret complex datasets, analyze results using statistical techniques, and identify trends and patterns.  Perform analysis and create executive recommendations that include well developed strategic direction to provide operational excellence and improvements  Consistently evaluate decisions and recommendations in terms of impacts to customers, employees, and the business

Personal / Leadership

Interact independently with business leaders at multiple levels to deliver against the priorities and objectives set Support the business in identifying and implementing solutions that improve efficiencies and deliver a positive customer and employee experience Present complex information in an understandable and compelling way to influence decisions and achieve alignment across a range of different opinions, interest, and management levels Drive consensus within an organization of diverse operational activities and functions with an ability to effectively navigate to achieve goals Take ownership to manage assignments with minimal direction, and individually work with the team to resolve issues and risks that arise 

Qualifications

Bachelor's degree in a mathematical or statistical field of study or equivalent work experience Advanced analytical/statistical capabilities Relationship management experience within a customer centric industry Ability to communicate and/or present to various levels of senior management Excellent written and verbal presentation skills Must be able to manage and prioritize multiple initiatives in a dynamic environment with tight timelines Proficiency with Microsoft Office (., Excel, PowerPoint, OneNote, Visio) Alteryx and/or Tableau experience is a plus.

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