Client Services Representative
3 weeks ago
Job Responsibility:
chats.
- Resolve routine and complex client service issues relating to IB branded debit card
linked to brokerage account (i.e., transaction status, lost, stolen or damaged cards,
fraud & errors) in thorough and expeditious manner, utilizing sound judgement
with an emphasis on courtesy.
- Discuss program attributes & benefits with prospective clients.
- Research account & transaction history using web-based tools.
- Summarize nature and conclusion of client interactions and track open items on
ticketing system.
- Obtain thorough knowledge of products offered by IB on Global exchanges.
- Assist clients with basic queries in their trading account.
Qualifications:
- Experience: 2 years Client services experience in International BPO industry
- Education: University degree (Bachelors) required
- High level of MS Excel skills required
Language skills: Fluent English
- Good quantitative/analytical skills
- Excellent oral/written communication skills required.
**Salary**: From ₹30,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Night shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Client services experience in International BPO industry: 2 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 8714641387
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