Client Services Manager
4 weeks ago
The ideal candidate for the Partnerships Manager (a.k.a. the Client Services Manager ) role possesses a unique blend of expertise in managing projects and the team effectively. This individual will be the driving force behind the seamless execution of projects, ensuring client satisfaction, fostering a positive workplace environment, and contributing to the overall expansion of our client portfolio (through assisting the Business Development Manager).
Responsibilities
Act as the primary point of contact for clients, providing regular updates and managing expectations
Develop comprehensive project plans outlining objectives, timelines, and resource requirements. This includes resource allocation, coordination with internal teams, etc
Set up meetings and facilitate communication between clients and internal teams
Lead and motivate cross-disciplinary teams, ensuring alignment with project objectives
Drive talent retention initiatives and workshops and activities for the team
Good to Have
2+ years of combined experience in client servicing
Strong verbal and written communication skills
Experience in leading a rapidly growing team
Have the ability to assist in lead prospecting through various channels, including representing the organisation at networking events
Be a part of negotiating terms, contracts, and pricing structures to ensure mutually beneficial agreements alongside the Business Development Manager (on need basis)
Location - Mumbai, Worli
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