Customer Service Representative(Off Roll)

6 months ago

Andheri East Mumbai Maharashtra, India Aluco Glazing Full time

**POSITION PURPOSE**:
The primary responsibility of the Customer Service Representative is to work as an integral member of the customer services team, to provide excellence in customer care and to move the business to a position of global strength through continuous improvement.

**SCOPE**:
Professional & Hygiene Business

**PRINCIPLE DUTIES and TASKS**:
**Order Management**

▪ Process all orders efficiently, accurately and in line with policies and procedures

▪ Run and follow up on various control reports to ensure that the order to payment process is fulfilled.

▪ Process Credit notes in SAP

▪ Printing of invoices from the System

▪ Proof Of Delivery tracking and retrieval from databases

▪ Online orders release and processing

**Complaint Management**

▪ Handle and close customer complaints on time

▪ Collaborate with other functions to close complaints

**Customer Management**

▪ Build relationships with key customers

**Sales Support**

▪ Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.

▪ Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.

**Other Tasks**

▪ Attend all relevant training courses in order to develop skills and increase knowledge of Diversey products required to carry out role.

▪ Assist with other areas of the business as required, providing cover where necessary.

▪ Play an active role in company change process through positive communication to internal and external Customers.

▪ To keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.

**OTHER**:
Compliance with the company’s policy and procedures, code of conduct, travel and entertainment policy and all other relevant company policies and procedures.

**KNOWLEDGE / COMPETENCY**:
▪ Has Initiative

▪ Demonstrates self-awareness

▪ Takes on new opportunities and tough challenges with a sense of urgency

▪ Instills trust by gaining confidence of others

▪ Capable to build collaborative relationships

▪ Strong listening and communication skills

▪ Attention to detail and high levels of accuracy

**EXPERIENCE/ SKILLS**:
▪ Preferred upto 2 years prior Customer Service Experience or university degree

▪ Fluent in English

▪ Capable of working in a dynamic team environment

▪ Works within established procedures with a moderate level of supervision with an ability to make sound decisions by assessing each situation using standard procedures

▪ Computer Skills, preferably with experience in Gmail and Google docs and Microsoft Word/Excel

▪ SAP - ERP system knowledge preferred

Pay: ₹40,000.00 - ₹42,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (required)
- SAP: 2 years (required)
- Complaint handling: 2 years (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9821183190

  • Customer Service Representative

    3 months ago

    Andheri, Mumbai, Maharashtra, India Tech Mahindra Full time

    **Hiring Customer Service Representative** - Process - Union Bank Of India ( UBI ) - Skill - Excellent communication skill required in English - Shift - Day shift / 6 DAYS working - Week Off - 1 Rotational off - Location - Andheri - Sakinaka - Language - English, Konkani, Hindi - Salary Range - Up to 21k ( Depend on experience ) - Fresher - 245000 UG /...

  • Customer Service Representative

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Recruitery Full time

    **Position: Customer Service Representative (Inbound Support)** **Company**: MNC **Location**: Andheri East **About Us**: It is a leading multinational corporation in the stock market industry, dedicated to providing exceptional financial services to our clients worldwide. We pride ourselves on delivering top-notch customer support and fostering a...

  • Customer Service Representative

    3 weeks ago

    Andheri East, Mumbai, Maharashtra, India Kuber and Company Full time

    **Customer Service - Inbound Voice Process** Handling customer queries, Solving queries of customers through Voice Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Good English communications skills Ability to listen and active...

  • Customer Service Representative

    6 months ago

    Andheri West, Mumbai, Maharashtra, India Shott Amusement Limited Full time

    **Customer Service Representative** Designation - Customer Service Representative Working Location - Andheri (W), Mumbai Education Required - S.S.C or H.S.C. College Student or Fresher can apply Age Criteria - 18 to 26 Years Job Timings - For Male - 1 PM TO 10 PM & 2PM TO 11PM & 3 PM TO 12 AM & 4 PM TO 1 AM (Rotational Shift) For Female - 10:30 AM TO...

  • Accounts Receivable(Off Roll)

    7 months ago

    Andheri East, Mumbai, Maharashtra, India Aluco Glazing Full time

    Experience: : 2 to 3 year experience in Accounting & Taxation B.Com/ Diploma in FinanceKey objectives of the position: - Payment Gateways reconciliations - Bank/NBFC/ECOM Partner Reconciliations - Collection Reconciliation - Debtors Reconciliation - Managing Invoice Process - Basis Knowledge of GST/ TDS and Invoicing Related matters. Collection...

  • Customer Service Representative

    6 months ago

    Andheri, Mumbai, Maharashtra, India Sampoorna Hiring Solutions Full time

    Job Description for CSR Role As a Customer Support Representative at itsEZ Tech Pvt Ltd, you will be a crucial part of our mission to provide exceptional customer service and support to our clients. As someone specializing in high-potential customers, you will play a pivotal role in ensuring exceptional service delivery and satisfaction for our most valued...

  • Customer Service Representative

    3 weeks ago

    Andheri East, Mumbai, Maharashtra, India Sampoorna Hiring Solutions Full time

    Hiring for the role of a CSR for a Product based Healthtech Company, a flagship company funded by a reputed Pharma group. **Position**:Customer Service Executive** **Responsibilities**: - Address customer inquiries, concerns, and requests in a prompt and professional manner. - Understand and effectively communicate information about our products,...

  • Customer Service Representative

    3 months ago

    Andheri East, Mumbai, Maharashtra, India Indian School of Image Management Full time

    **Company Description** Indian School of Image Management (ISIM) is an internationally approved training institute that offers programs in Image Consulting, Soft Skills, and Personal Branding. **Role Description** This is a full-time, on-site role for a Client Services Associate at the Indian School of Image Management in Mumbai. The Client Services...

  • Customer Service Representative

    6 months ago

    Andheri West, Mumbai, Maharashtra, India City Credit Management LLP Full time

    **Post** : Customer Service Representative - **Experience**: 2 + years - **Job Location** : Andheri (W) (Veera Desai Road) **Roles & Responsibilities**: - Provide accurate information about our debt management services. - Assist clients in understanding the debt management process and available options. - Work with clients to gather necessary information...

  • Customer Service Representative

    3 weeks ago

    Mumbai, Maharashtra, India Grace Services Full time

    WE ARE HIRING FOR GRACE STAFFING SERVICES **Job Title**: Customer Service Representative (Voice Process) **Job Type**: Full-time, Permanent **Shift**: Night Shift (Rotational Offs: 2 Days) **Responsibilities**: - Handle customer calls, resolve queries, and provide support. - Maintain clear and professional communication. **Qualifications**: - Graduate...

  • Customer Service Representative

    3 months ago

    Virar, Mumbai, Maharashtra, India Humaniquee Full time

    Urgent Opening For Boys Fresher/Experience Hiring for a Customer Service Representative Expected Criteria - language knows English, Gujarati, Marathi & Hindi Timing For Boys 2pm to 11pm 3pm to 12am Rotational week off Qualification - Min HSC Passed - Should be an immediate joiner - Age should be between 19 to 35 Salary Offered Location: - Virar...

  • Bilingual Customer Service Representative

    6 months ago

    Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Location: Onsite at Mihan, Nagpur Process Type**:Voice (English,Hindi & Odia/Kannada)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹12,000 - ₹16,000 gross per month Shift Duration: 8 hours Shift Window: 10am - 6pm Week Off Pattern: Rotational Week Off Count: One week off **Key...

  • Customer Service Representative

    7 months ago

    Andheri East, Mumbai, Maharashtra, India Western Rubbers India Pvt Ltd Full time

    Customer Relationship Executive Keeping customers updated about the orders Resolving customer complaints quickly and efficiently. Identifying customer demands and requirements. Dealing with people of different backgrounds and temperaments Coordinate with the operation,sales and production team Customer satisfaction Payment Follow Up Coordination with...

  • Customer Service Representative

    1 month ago

    Mumbai, Maharashtra, India Hirebloc Ventures Pvt Ltd Full time

    Customer Support Representative Need Min 1 year of experience into Customer Support Good communication needed Rotational shift (for Male) Day Shift (for Female) English + Hindi or English + Hindi + (Tamil / Telugu / Malayalam / Kannada/ Gujarati / Bengali) Salary - 25k to 30k in hand - depends on the last drawn. 1 Rotational week off Age - 24 years...

  • Representative - Customer Service

    6 months ago

    Mumbai, Maharashtra, India Shop Away Full time

    **Title - Customer Service Representative Position**: - **Location - Mumbai, Maharashtra**: **5 days working** - **2 Week off** **Shift - Day shift/ Night Shift** **Education Qualification - HSC/ Graduate** Experience - **Fresher can apply** - minimum 6 months **Excellent English communication** Looking for an **immediate joiner.** **One-side...

  • Customer Service Representative

    6 months ago

    Mumbai, Maharashtra, India Viztar Business Solutions Full time

    Opening for Customer Service Representative Required - BFSI Experience, Insurance Experience ,Should have good knowledge of excel, Need Good Communication **Salary**: - up to 25k inhand Week off: - Sunday Location: - Turbhe Time: - 9:30am to 6:30pm **Salary**: ₹10,677.07 - ₹20,000.00 per month Schedule: - Day shift Supplemental pay types: -...

  • Customer Service Representative

    6 months ago

    Mumbai, Maharashtra, India First Source Full time

    Designation Customer Service Representative **Salary**: 25k Location: Malad W 2 rotational week off 24 by 7 shift Freshers and experienced both will do Need excellent communication skills with English HSC and graduate both will do **Benefits**: PF Medical benefits Pick up and drop available. **Job Types**: Full-time, Fresher **Salary**:...

  • Procurement Executive(Off Roll)

    6 months ago

    Andheri East, Mumbai, Maharashtra, India Aluco Glazing Full time

    **JOB DESCRIPTION** - Ownership of the Raw & Packaging material Availability KPI. - Assess and measure potential risks' exposures (supply, financial, image/reputation) and establish contingency plans to prevent and/or mitigate their impacts accordingly to risk management strategies defined by Procurement functions - Assist in process of Procure-to Pay,...

  • Customer Service Representative

    6 months ago

    Andheri West, Mumbai, Maharashtra, India Symphony Tech Solutions & Consultancy Full time

    A Top IT hardware company based in Mumbai _Andheri West is looking for Customer Serivce Representative Location : Mumbai _Andheri West Years of experience: 2+ years Salary: 30K Culling together a clear, well-defined list of customer service representative tasks and responsibilities is the first step in creating a thorough job description for a customer...

  • Customer Service Representative

    3 months ago

    Mumbai, Maharashtra, India Grace Services Full time

    **WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH)** **Job Title: Customer Service Representative** **Work Schedule**: 5 days a week, with 2 rotational off days (Monday to Sunday, with rotational off days on weekends or weekdays) Eligibility: - Graduate freshers can apply - Minimum HSC (Higher Secondary Certificate) qualification - Minimum 1 year...