Customer Service Representative
3 months ago
**WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH)**
**Job Title: Customer Service Representative**
**Work Schedule**: 5 days a week, with 2 rotational off days (Monday to Sunday, with rotational off days on weekends or weekdays)
Eligibility:
- Graduate freshers can apply
- Minimum HSC (Higher Secondary Certificate) qualification
- Minimum 1 year of experience in customer service or related field
Working Hours:
- Night shift (8 hours a day, with rotational shifts)
Key Responsibilities:
- Handle customer inquiries and issues via chat
- Respond to customer queries in a timely and professional manner
- Resolve customer complaints and concerns in a fair and courteous manner
- Utilize problem-solving skills to address customer issues
- Collaborate with internal teams to resolve customer issues
- Maintain accurate records of customer interactions
- Meet or exceed customer service metrics (e.g. first response time, resolution rate)
**Requirements**:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Comfortable working in a night shift environment
- Ability to adapt to changing processes and procedures
- Strong attention to detail and accuracy
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a leading company
- Professional growth and development opportunities
- All necessary documents and equipment provided by the company
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹21,000.00 - ₹26,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental Pay:
- Commission pay
- Overtime pay
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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