Cluster Training Mnaager

3 days ago

Jalandhar Punjab, India BWH HOTELS Full time

To enhance the performance capability of employees at our Hotels
- Designing, delivering, & evaluating training programs in collaboration with the stakeholders to improve customer satisfaction & support capability development.
- Participates in the development of Human Resources strategies that are aligned with the overall objectives of the Group. p
- Develops and implements strategies for L&D function based on comprehensive Training Needs Analysis
- Monitors status regularly and course corrects strategies as appropriate.
- Develop and implement training plans which are aligned with the business strategies.
- Creates 100% guest satisfaction by providing the service experience training through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
- Provides employees with the training and resources they need to maximize employee engagement and deliver and teamwork.
- Gives personal attention, takes personal responsibility and uses teamwork when providing training on the guest service
- Assumes the responsibility to notice when the guest is not satisfied and trains the staff to use their best judgment to achieve 100% Guest Satisfaction Performs other duties required to provide the capability development service brand behavior and genuine hospitality.
- Analyses customer service results monthly and identifies trends
- Conducts customer service training Partners with Department Managers to develop strategies for keeping service standard alive within their department.
- Provides all new employees with a comprehensive induction program as part of the First 90 Days with Brand program to enable them to be orientated and efficiently productive from commencement
- Creates a work environment aligned with Brand’s culture by designing, conducting, reporting all the management skills/ business skills training on a regular basis for Hotels and Corporate Office
- Ensures that employees attend all statutory training as scheduled; maintains and reviews tracking system regularly.
- Maintains a Training Roster for every training program delivered (Participants Details, Feedback Scores, Delivery Deck)
- Strategize, Design, and Produce eLearning Content on various learning programs required at the Hotels.

**Salary**: ₹55,000.00 - ₹65,000.00 per month

**Experience**:

- total work: 7 years (preferred)

**Language**:
Work Location: In person

Application Deadline: 15/04/2024

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