Operational Support
1 month ago
Operational Support
No of Open Positions:2
Location: Hyderabad/Bangalore
Must Have:
- 7+ years of experience in an Oracle/Informatica environment with knowledge of views, packages, stored procedures, functions, constraints, cursors, indexes, table partitions
7+ years of experience with an ETL tool such as SSIS, Azure Data Factory or AWS Glue and Snowflake is must
- Strong background in data warehouse, data management and data analytics
Hands on into Redshift, Data Migration, Snowflake Tables.
Monitor ETL production batch schedules to meet predefined SLA's
Resolve functional and system errors as identified by Business Partners
Coordinate activity between Business Units and EIS to drive open action items to closure
Work with other technical teams to resolve infrastructure related problems
Maintain a good relationship with other technology teams within client enterprise
Generate, Control, and Resolve incident tickets relating to Production batch
and Data availability issues
Serve as senior contact for production support issues and escalations
Enterprise L3 support to resolve production support issues in a timely manner
Attempt to isolate, reproduce, and resolve problems using available systems and tools, and investigate potential workarounds for verified defects.
- Participate in the creation of Knowledge Base articles, solutions, and other related support collateral.
- To interface with Subject Matter Experts, where the problem cannot be resolved at a frontline support level.
Good to have:
- Excellent written and verbal communication skills
Detail oriented; Analytical with problem solving abilities
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
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