Service Coordinator
2 months ago
**Customer Coordination**: Serve as the primary point of contact for customers regarding service inquiries, scheduling, and updates.
- **Scheduling**: Coordinate and schedule service appointments, ensuring optimal use of resources and personnel.
- **Communication**: Liaise between customers and service technicians to relay information regarding repairs, parts availability, and service timelines.
- **Documentation**: Maintain accurate records of service orders, invoices, and customer interactions in the company’s database.
- **Parts Management**: Collaborate with the parts department to ensure timely availability of necessary components for repairs.
- **Follow-Up**: Conduct follow-up calls with customers post-service to ensure satisfaction and address any concerns.
- **Reporting**: Assist in generating reports on service performance metrics, customer feedback, and technician productivity.
- **Compliance**: Ensure that all service operations comply with company policies and safety regulations.
- **Continuous Improvement**: Identify areas for improvement in service processes and contribute to enhancing operational efficiency.
**Qualifications**:
- **Education**: High school diploma or equivalent; associate degree or relevant certification is a plus.
- **Experience**: Minimum of 2 years of experience in service coordination or a similar role, preferably in the construction equipment or heavy machinery industry.
- **Skills**:
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and service management software.
- Ability to work collaboratively in a fast-paced environment.
- **Knowledge**: Familiarity with construction equipment terminology and maintenance practices is preferred.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Morning shift
Ability to commute/relocate:
- Haryana, Haryana: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 2 years (required)
Work Location: In person
Application Deadline: 28/09/2024
Expected Start Date: 01/10/2024
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