Helpdesk Executive

4 months ago


Murlipura Jaipur Rajasthan, India Next Big Technology(NBT) Full time

Company: Vortex IT Technology

Location: Jaipur

Job Title: Helpdesk (Datacentre Maintenance & operations)

Employment Type: Full-time

Experience Level: +3 year experience

**About Vortex IT Technology**:
Vortex IT Technology, a proud subsidiary of Next Big Technology Pvt Ltd, is a dynamic and innovative player in the tech industry. We are dedicated to providing cutting-edge IT solutions and exceptional service to our clients. Our team is passionate about technology and committed to delivering excellence, fostering an environment where talent thrives and career growth is encouraged.

**Position Overview**:
**Key Responsibilities**:

- Troubleshoot and diagnose hardware and software problems, offering effective solutions or escalating issues to the appropriate teams.
- Maintain accurate records of support requests, resolutions, and follow-ups using our ticketing system.
- Contribute to the creation and updating of user guides, FAQs, and support documentation.
- Collaborate with other IT professionals to enhance service delivery and implement improvements.
- Stay up-to-date with the latest technology trends and updates to provide informed support.

**Qualifications**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of relevant experience in a helpdesk or technical support role.
- Strong understanding of networking fundamentals and experience with Active Directory, Exchange, and Office 365.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
- Demonstrated problem-solving skills and attention to detail.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

**Why Join Us?**
- **Innovative Environment**: Work with a forward-thinking team that embraces the latest technology and fosters a culture of continuous improvement.
- **Career Growth**: Take advantage of opportunities for professional development and career advancement within a growing organization.
- **Supportive Culture**: Be part of a collaborative team that values your contributions and supports your success.
- **Competitive Benefits**: Enjoy a comprehensive benefits package including health insurance, retirement plans, and paid time off.

**How to Apply**:
**Job Types**: Full-time, Part-time

Work Location: In person


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