Executive - Helpdesk

4 weeks ago

Jaipur Rajasthan, India Dr. B. Lal Clinical Laboratory Full time

**Executive - Helpdesk**

**Mission**:
The Helpdesk executive at Dr B Lal Clinical Laboratory is dedicated to delivering exceptional customer service in the diagnostic industry. Through effective communication, proactive problem-solving, and the promotion of additional services, the mission is to enhance customer satisfaction and loyalty. By leveraging technology skills, the position contributes to streamlined processes and valuable insights. The focus on cross-selling and upselling aims to exceed customer expectations, reinforcing our role as a trusted healthcare partner. Through documentation and reporting, the Customer Care Executive contributes to continuous improvement, supporting our mission to make a positive impact on healthcare with accurate and timely diagnostics.

**Job Responsibility**:
**Inbound Calls**:
Handle incoming calls from customers with professionalism and courtesy.

Provide accurate information about our diagnostic services, pricing, and processes.

Address customer inquiries, concerns, and complaints in a timely and efficient manner.

Schedule appointments and assist customers with the registration process.

**Relationship Management**:
Build and maintain positive relationships with customers to enhance their overall experience.

Collaborate with other departments to ensure effective problem resolution and service delivery.

**Documentation and Reporting**:
Maintain accurate and detailed records of customer interactions in the CRM system.

Generate reports on customer feedback, common issues, and resolutions for continuous improvement.

**Technology Skills**:
Proficient in using MS Office (Word, Excel, Outlook) and G Suite.

Utilize technology tools effectively to streamline customer interactions and improve service efficiency.

** This job description provides a general outline of responsibilities and qualifications and is not exhaustive. The role may be required to perform additional duties as necessary for the smooth functioning of the business.

**Qualifications**:

- Proven experience in customer service, preferably in the healthcare or diagnostic industry.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to empathize with customers.
- Problem-solving abilities and a proactive approach to addressing customer needs.
- Familiarity with CRM software and basic computer skills.
- Ability to work in a fast-paced environment and handle a high volume of calls.

  • Helpdesk Executive

    2 days ago

    jaipur, India JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...

  • Helpdesk Executive

    2 days ago

    Jaipur, India JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India Gati technologies system Full time

    We are Looking for a Technical Support Executive who is spoken politely and will be able to analyze clients' problems and provide them with the best solution in a polite manner. Roles & Responsibilities: - Providing problem analysis and resolving client issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles. -...

  • Facility Executive

    2 months ago

    Jaipur, Rajasthan, India JLL Full time

    JLL supports the Whole You, personally and professionally. Facilities Executive -Soft Services Work Dynamics **Job Description**: JLL supports the Whole You, personally and professionally. **What this job involves**: Prioritising the facilities’ needs Working with both the facilities manager and the assistant facilities manager, you’ll oversee the...

  • Customer Support Executive

    1 week ago

    Jaipur, India EzyTm Technologies Full time

    We are Looking for a Customer Support Executive who is spoken politely and will be able to analyze clients' problems and provide them with the best solution in a polite manner. **Roles & Responsibilities**: - Providing problem analysis and resolving client issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles. -...

  • IT Helpdesk

    2 weeks ago

    Jaipur, Rajasthan, India Intalia Technologies Pvt Ltd Full time

    **Graduate or equivalent with 2 to 3 years in the following area and technologies-** **Job Description : -** 1. Monitoring of the system via queries 2. Responding to Customer queries 3. Alerting the tech team in the event of alerts /failure / suspected failure in the system Skills required: a. Computer Skills with MS Office, Internet Browsing b....

  • Require Male Marketing Executive for Reputed School

    3 weeks ago

    Jaipur, India EducoHire Full time

    **Require Male Marketing Executive for a reputed school in Jaipur !!** Experience : Min 2+ years Salary : 25K -30K **Job Purpose**: To support the School in raising the Brand visibility & Lead generation activities - To manage all marketing activities & and execution as per the Marketing Plan in order to: 1. Attract new students across Grades. 2....

  • Process Associate

    4 weeks ago

    Jaipur, Rajasthan, India Genpact Full time

    With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Domain Trainee

    1 week ago

    Jaipur, Rajasthan, India Genpact Full time

    **_With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Mt-ap

    2 weeks ago

    Jaipur, Rajasthan, India Genpact Full time

    With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Customer Support Executive

    3 weeks ago

    Jaipur, India Aniar placement services Full time

    Responsibilities: Provide accurate and efficient solutions to customer issues by actively listening and understanding their concerns. Troubleshoot technical problems and guide customers through appropriate solutions. Collaborate with other team members to resolve complex customer issues and escalate when necessary. Keep accurate records of customer...

  • Customer Support Executive

    1 week ago

    Jaipur, India Aniar placement services Full time

    **Responsibilities**: Provide accurate and efficient solutions to customer issues by actively listening and understanding their concerns. Troubleshoot technical problems and guide customers through appropriate solutions. Collaborate with other team members to resolve complex customer issues and escalate when necessary. Keep accurate records of customer...

  • Facilities Executive

    3 weeks ago

    Jaipur, India JLL Full time

    JLL supports the Whole You, personally and professionally. Facilities Executive Work Dynamics **Job Description**: JLL supports the Whole You, personally and professionally. **What this job involves**: Prioritising the facilities’ needs Working with both the facilities manager and the assistant facilities manager, you’ll oversee the property’s...

  • Facility Executive

    3 weeks ago

    Jaipur, India JLL Full time

    JLL supports the Whole You, personally and professionally. Facility Executive Work Dynamics **What this job involves**: Prioritizing the facilities’ needs Working with both the facilities manager and the assistant facilities manager, you’ll oversee the property’s day-to-day operations and ensure that all administrative functions and facility services...

  • Process Developer

    2 weeks ago

    Jaipur, India HyreFox Consultants Full time

    Process - VoiceReview and process invoices along with providing the resolutions for the invoices and releasing the invoices for PaymentArticulate and demonstrate basic Accounts payable process conceptsAble to understand the nuances of AP aspectsImport Invoices processing – check Bill of Entry, packing list before postingResolve all vendor queries and...

  • Facilities Executive

    1 week ago

    Jaipur, Rajasthan, India JLL Full time

    JLL supports the Whole You, personally and professionally.Facilities ExecutiveWork DynamicsJob Description:JLL supports the Whole You, personally and professionally.What this job involves:Prioritising the facilities' needsWorking with both the facilities manager and the assistant facilities manager, you'll oversee the property's day-to-day operations and...

  • Process Developer

    2 months ago

    jaipur, India HyreFox Consultants Full time

    Process - VoiceReview and process invoices along with providing the resolutions for the invoices and releasing the invoices for Payment Articulate and demonstrate basic Accounts payable process concepts Able to understand the nuances of AP aspects Import Invoices processing – check Bill of Entry, packing list before posting Resolve...

  • Process Developer

    3 weeks ago

    jaipur, India HyreFox Consultants Full time

    Process - VoiceReview and process invoices along with providing the resolutions for the invoices and releasing the invoices for Payment Articulate and demonstrate basic Accounts payable process concepts Able to understand the nuances of AP aspects Import Invoices processing – check Bill of Entry, packing list before posting Resolve...

  • Customer Support Executive

    1 week ago

    Jaipur, Rajasthan, India Aniar placement services Full time

    Responsibilities:Provide accurate and efficient solutions to customer issues by actively listening and understanding their concerns.Troubleshoot technical problems and guide customers through appropriate solutions.Collaborate with other team members to resolve complex customer issues and escalate when necessary.Keep accurate records of customer interactions,...

  • Customer Support Executive

    1 week ago

    Jaipur, Rajasthan, India Aniar placement services Full time

    Responsibilities:Provide accurate and efficient solutions to customer issues by actively listening and understanding their concerns.Troubleshoot technical problems and guide customers through appropriate solutions.Collaborate with other team members to resolve complex customer issues and escalate when necessary.Keep accurate records of customer interactions,...