IT Helpdesk

**Graduate or equivalent with 2 to 3 years in the following area and technologies-**

**Job Description : -**

1. Monitoring of the system via queries

2. Responding to Customer queries

3. Alerting the tech team in the event of alerts /failure / suspected failure in the system

Skills required:
a. Computer Skills with MS Office, Internet Browsing

b. Preparation of Reports and interaction with Telephone with concerned persons on receipt of alerts and data logs etc.

c. Attentiveness to issues

d. Ability to diagnose problems and resolve

e. Tele calling

Ability to commute/relocate:

- Place of Posting -Client Location Jaipur / Noida : Reliably commute or planning to relocate before starting work (required)

**Education**:

- Graduate with atleast 3 Years Experience or Diploma / Graduate with 2 Years (preferred)

**Experience**:

- total work: 3 year (preferred)
- Customer service: 2 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Job Types**: Full-time, Permanent, Temporary
Contract length: 11 months

Pay: ₹9,753.44 - ₹29,183.19 per month

**Benefits**:

- Food provided
- Health insurance

Shift:

- Rotational shift

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person