Customer Care Executive

2 months ago


Chandigarh Chandigarh, India Arch Recruiters Full time

**Job Title**: Customer Care Executive (US Voice Process)

**Location**: Chandigarh
**Shift Timing**: Night Shift (US Time Zone)
**Experience**: Fresher
**Employment Type**: Full-time

**Job Summary**:
We are looking for enthusiastic and customer-focused individuals to join our team as **Customer Care Executives** for the US voice process. As part of the customer support team, you will handle inbound and outbound calls, resolve customer queries, and provide excellent service to our US-based clients. This is an excellent opportunity for freshers looking to start their career in the customer service industry.

**Key Responsibilities**:

- Handle inbound and outbound customer calls professionally.
- Resolve customer inquiries and provide information regarding products or services.
- Troubleshoot customer issues and provide accurate solutions.
- Maintain and update customer records in the database.
- Ensure high levels of customer satisfaction through quality service.
- Adhere to company policies and procedures during customer interactions.
- Escalate complex issues to senior teams when necessary.
- Meet or exceed performance targets and KPIs.

**Key Skills and Requirements**:

- **Education**: Graduation ( passing year 2020 - 2024) or 10th with 3 years of diploma ( passing year 2021-2024) or 12th with 3 years of diploma ( passing year 2021-2024)
- **Communication Skills**: Excellent verbal communication skills in English, with a neutral accent.
- **Adaptability**: Ability to handle various types of customer interactions and adapt to changing work conditions.
- **Technical Skills**: Basic computer knowledge and familiarity with MS Office and CRM tools.
- **Problem-Solving**: Strong problem-solving abilities with a focus on customer satisfaction.
- **Flexibility**: Willingness to work in night shifts as per US time zones.
- **Teamwork**: Ability to work effectively in a team environment.

**How to Apply**:
**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹24,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance

Schedule:

- Monday to Friday
- Rotational shift
- US shift

Supplemental Pay:

- Quarterly bonus
- Shift allowance

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 9041511782



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