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Customer Care Executive

6 months ago

Chandigarh, India Kalp Solutions Full time

**Job Title**:Customer Care Executive** (International and Non-Voice Process)

**Location**:Chandigarh**

**Salary**: INR **20,000** in hand per month

***

**Experience**:6 months**

**Education**:Graduate (mandatory)**

**Immediate Joiner: Yes**

**Shift**:Rotational Shifts**

We are currently hiring Customer Care Executives for our International and Non-Voice Process in Chandigarh. As a Customer Care Executive, you will be responsible for providing exceptional customer service and addressing customer inquiries through non-voice channels.

**Responsibilities**:

- Respond to customer inquiries promptly and provide accurate information regarding products, services, and policies.
- Assist customers in troubleshooting technical issues and provide appropriate solutions.
- Handle customer complaints with empathy and strive for timely resolution to ensure customer satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members and other departments to resolve customer issues efficiently.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.

**Requirements**:

- Graduation in any discipline is mandatory.
- Freshers are eligible to apply.
- Strong verbal and written communication skills in English.
- Ability to adapt to a rotational shift schedule.
- Positive attitude, patience, and ability to work well within a team.
- Good problem-solving skills and ability to handle stressful situations calmly.

**Benefits**:

- Competitive salary of INR **20,000** in hand per month.
- Comprehensive training and development programs to enhance your skills.
- Opportunity to work in a dynamic and multicultural environment.
- Career growth prospects within the organization.

If you are a graduate with excellent communication skills and a passion for customer service, we encourage you to apply. Join our team as a Customer Care Executive and embark on an exciting career journey with us

**Salary**: ₹19,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)