Customer Service(North America Process)
3 weeks ago
KEY RESPONSIBILITIES:
The responsibilities for this position include but are not limited to:
- Day to Day operational oversight of Service Delivery to include Return, Repair, Exchange, Advanced Exchange, On-Site
Repair, Walk-In Repair, Depot Repair
- Submission and monitoring of service requests within vendor and/or internal systems
- Handling customer service escalations/exceptions and working with repair vendors to resolve service issues.
- Assisting with, tracking, and managing service requests, device status
- Manage/resolve service delivery exceptions and service provider escalations
- Working with Service Vendors to introduce new products into the service process, or to introduce new service
capabilities.
- Monitoring department issues and client complaints to propose methods to lessen recurring issues.
- Work with operations technicians to support Device Triage and Diagnostics procedures including functional testing for
each customer program
- Monitor operation control points to ensure SLA performance compliance. Review SLA non compliant issues with
Service Management to establish corrective actions.
- Additional responsibilities to support planning or ongoing service operations may be defined as required.
Additional Skills & Qualifications:
- Bachelor's degree in supply chain management, operations, business administration, or a related field or
equivalent experience.
- 2+ years’ experience within Supply Chain/Operations or Repair/Service Operations
- Overall knowledge of supply chain and operational processes.
- A strong ability to effectively participate in cross functional teams.
- Must communicate and collaborate well across internal functions, vendors, and/or customers, and present to
senior management as needed.
- Independent, Passionate, Critical Thinker with strong analytical skills and aptitude to manipulate large data.
- Highly organized and disciplined in time/project management.
Pay: ₹20,000.00 - ₹32,000.00 per month
Schedule:
- Night shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- within Supply Chain/Operations or Repair/Service Operations: 2 years (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 9315547753
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