Customer Success Executive

6 months ago


Powai Mumbai Maharashtra, India LineupX Full time

**Customer Success Job Description**

**Location: IIT Bombay, Mumbai**

**Job Type: Full-Time, Work from office**

**About Us**:
LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech companies and Training and Placement organizations, streamlining their placement workflow and instantly connecting them with thousands of potential employers.

LineupX is an early-stage startup making significant strides. We're well-funded and experiencing revenue growth. Notably, we've earned recognition as a high-potential startup by SINE IIT Bombay and have received backing from Upekkha, a global SaaS accelerator.

**Job Summary**:
As a Customer Success Specialist, you will play a vital role in ensuring our customers have an exceptional experience. You will be the primary point of contact for customers, assisting with onboarding, support, and issue resolution while proactively engaging with clients to maximize the value of our product/service.

**Key Responsibilities**:

- Guides Onboarding: Helps customers learn and use the product/service.
- Manages Relationships: Acts as a main contact for customer inquiries.
- Provides Support: Resolves issues and offers solutions.
- Gathers Feedback: Collects customer insights and suggestions.
- Aids Upselling/Cross-selling: Identifies opportunities for additional offerings.
- Focuses on Retention: Works to ensure customers renew their subscriptions.
- Analyzes Data: Tracks interactions and evaluates customer satisfaction.
- Collaborates Across Teams: Works with other departments to address customer needs.
- Communicates Proactively: Keeps customers informed about updates and features.
- Adapts and Advocates: Adjusts quickly and represents customer needs within the company.

**Qualifications**:

- Bachelor's degree or equivalent experience.
- Strong communication and interpersonal skills.
- Customer-focused with excellent problem-solving abilities.
- Proven ability to manage and prioritize multiple tasks.
- Knowledge of CRM systems and customer support software is a plus.
- Demonstrated passion for customer success and satisfaction.

**What We Offer**:

- Competitive salary and performance-based bonuses.
- Comprehensive training and professional development opportunities.
- Collaborative and innovative work environment.
- Opportunity to make a meaningful impact on customer satisfaction and the company's success.

**Salary**: ₹10,000.00 - ₹50,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Powai, Mumbai, Maharashtra (required)

Work Location: In person

**Speak with the employer**

+91 9136485217



  • Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs aCustomer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...


  • Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...


  • Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...


  • Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...


  • Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...


  • Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...


  • Powai, Mumbai, Maharashtra, India LineupX Full time

    **Customer Success Job Description** **Location: IIT Bombay, Mumbai** **Job Type: Full-Time, Work from office** **About Us**: LineupX is an advanced AI-Powered SaaS platform designed specifically for ed-tech companies, revolutionizing the way they manage and enhance their placement processes. Our platform serves as a powerful tool for high-growth ed-tech...


  • Powai, Mumbai, Maharashtra, India LineupX Full time

    **Customer Success Intern: Chart Your Success Journey with Us!** Are you a student or recent graduate eager to dive into the dynamic world of Customer Success? If you're passionate about learning, driven by curiosity, and ready to be a key player in shaping customer satisfaction, this internship opportunity is your gateway to gaining hands-on experience in...


  • Powai, Mumbai, Maharashtra, India LineupX Full time

    **Customer Success Intern: Chart Your Success Journey with Us!** Are you a student or recent graduate eager to dive into the dynamic world of Customer Success? If you're passionate about learning, driven by curiosity, and ready to be a key player in shaping customer satisfaction, this internship opportunity is your gateway to gaining hands-on experience in...


  • Powai, Mumbai, Maharashtra, India LineupX Full time

    **About LineupX**: LineupX is an advanced AI-Powered SaaS platform designed for ed-tech companies, revolutionizing their placement processes. Our platform helps high-growth ed-tech companies and Training and Placement organizations streamline their placement workflow and connect with thousands of potential employers. Recognized as a high-potential startup by...


  • Powai, Mumbai, Maharashtra, India LineupX Full time

    **About LineupX**: LineupX is an advanced AI-Powered SaaS platform designed for ed-tech companies, revolutionizing their placement processes. Our platform helps high-growth ed-tech companies and Training and Placement organizations streamline their placement workflow and connect with thousands of potential employers. Recognized as a high-potential startup by...


  • Powai, Mumbai, Maharashtra, India LineupX Full time

    About LineupX: LineupX is an advanced AI-Powered SaaS platform designed for ed-tech companies, revolutionizing their placement processes. Our platform helps high-growth ed-tech companies and Training and Placement organizations streamline their placement workflow and connect with thousands of potential employers. Recognized as a high-potential startup by...


  • Mumbai, Maharashtra, India Vitrina Full time

    We are seeking a proactive Customer Success Executive to manage customer queries, analyze needs, and provide tailored solutions. You'll derive key metrics to understand customer behavior, identify at-risk clients, and guide them in using our platform effectively. This role requires collaboration with product and data teams to enhance the customer...


  • Mumbai, Maharashtra, India Vitrina AI Full time

    **Job Title**: Customer Success Executive (Media & Technology) **Location**: Mumbai **Job Type**: Full-time **Job Overview**: We are seeking a proactive **Customer Success Executive** to manage customer queries, analyze needs, and provide tailored solutions. You'll derive key metrics to understand customer behavior, identify at-risk clients, and guide...


  • Mumbai, Maharashtra, India Elite Corporate Solutions Private Limited Full time

    **Job Title**: Customer Success Executive **Location**: Mumbai **Experience**: 2-3 years (Customer Success) **Type**: Full-Time **Job Summary** **Key Responsibilities** - Guide new customers through the onboarding process, ensuring smooth adoption of products/services. - Develop and maintain strong customer relationships, understanding their goals and...


  • mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...


  • mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...


  • Andheri, Mumbai, Maharashtra, India Aastral International Full time

    The Client is seeking a dedicated and enthusiastic Customer Success Executive to join our team at our Andheri location. As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our valued customers during the night shift hours. **Key Responsibilities**: - Proactively engage with customers to understand their...


  • Mumbai, Maharashtra, India Kennect Full time

    **Company Overview**: Kennect is the Modern Sales Compensation Platform designed for enterprises. We are leading the way in Sales Performance Management, with everything businesses need to harness the power of Sales Incentives. Our mission is to deliver customised enterprise-level commission calculation and tracking software for the most innovative...


  • Mumbai, Maharashtra, India Sanova Consulting Full time

    **Role Overview**: As a Customer Success Executive, you will be the primary point of contact for our coaches, assisting them with platform navigation, troubleshooting, and maximising their experience. You’ll play a vital role in ensuring their success, satisfaction, and continued growth by providing timely and effective support. **Note -** As a startup,...