Customer Experience Associate

6 days ago


Saidapet Chennai Tamil Nadu, India Full Potential Solutions Full time

Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our employees.

We invest in people and culture because we believe that happy, fulfilled teams achieve great things By putting people first, we drive breakthrough results. We offer a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where people can succeed and reach their full potential.

Our Core Values:

- Integrity - Do what's right for everyone: clients, shareholders, partners, and colleagues. TEAM is more important than self to create an atmosphere of mutual respect.
- Excellence - Deliver exceptional client results, reward and recognize performance, and be in a relentless pursuit for improvement. Make your work and your goals personal.
- Accountability - Act like an owner. Take pride in your work.
- Grace - Respect and appreciate differences. Care for one another and embrace humility.

Our Mission: To create conditions wherein people can thrive

**Responsibilities**:

- Performs 50% voice and 50% non voice tasks.
- Thoroughly and efficiently gather required customer information
- Research remittance information and updated status of the transaction.
- Review documents shared by customers to match with Internal information.
- Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
- Meet and exceed company and individual performance metrics.
- Be a reliable and agile resource for customer service.

**Qualifications**:
Soft Skills
- Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction.
- Excellent multi tasking ability and research skills.
- Good customer service orientation.
- Ability to set expectations, deliver and mediate information in a positive way.
- Good attention to details and meticulous attitude.
- Good time management skills.
- Critical thinking and decision-processing skills.
- Ability to work in a routinary environment, strong self-discipline, work ethic and resilience.
- Must be willing to work onsite (Kharadi Knowledge Park, MIDC Pune India)
- Must be willing to work in a shifting schedule including weekends and holidays.

Technical Skills
- Typing speed of at least 35 WPM.
- Effective business writing skills.
- Experience in using multiple web tools is a must.
- Good internet and computer navigation skills.

Experience, Education, Age
- Preferably with 1 year customer experience in a financial technology account.
- Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus.
- Multi channel and omni channel experience is also an advantage (voice and non voice experience).
- Completed Senior High School or it’s equivalent (2nd year college).
- College degree preferred but not required.
- Legal age of employment; at least 18 years old.

Share on your newsfeed

Ability to commute/relocate:

- Saidapet, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- Customer Service: 1 year (preferred)



  • Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A **customer support associate's** job role is to provide customer service, manage customer concerns, and build positive customer relationships: - Prepare for customer inquiries: Study products, services, and customer service processes Customer support associates should have strong interpersonal skills, be able to work independently and as part of a team,...


  • Ambattur, Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A customer service associate's job description includes: - Responding to customer inquiries: Answering customer questions, understanding their concerns, and resolving issues - Providing technical support: Troubleshooting product and service issues - Maintaining customer relationships: Keeping customers satisfied and managing their concerns - Recording...


  • Ambattur, Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    customer support associate language (Kannada) 13k-15k **Gather the Feedback from Customer & Maintain Long Lasting Relationship**. Handle inbound & Outbound calls from customers in a professional and courteous manner. Listen attentively to customer inquiries, concerns, and feedback. Provide accurate information and solutions to customer queries. **Job...


  • Saidapet, Chennai, Tamil Nadu, India Snow Planners And Builders Full time

    **We are hiring!!!!** **Process: Customer support Associate - Malayalam / Kannada** **Location: Saidapet, Chennai** **Qualification: 12th / Diploma / Graduate** **Languages : English + Malayalam** **English + Kannada** **Salary - 11000 to 12500 Take home** **Shift: Day shift and Sunday weekoff** Roles and Responsibilities: Assist customers in...


  • Chennai, Tamil Nadu, India Facultyzone talent acquisition Full time

    Company Name: - Mentor Match Job Position: - Customer Success Associate Job Description: - Facultyzone Talent Acquisition is hiring for Mentor Match, seeking a Customer Success Associate who blends teaching expertise with exceptional customer support. This role focuses on enhancing user satisfaction, driving retention, fostering growth and delivering...


  • Chennai, Tamil Nadu, India Inspace Technologies Pvt Ltd Full time

    Hindi Must Fresher can apply Qualification-Engineering/Major Computer Science/UG Pay: ₹8,670.50 - ₹10,000.00 per month Schedule: - Fixed shift - Monday to Friday **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) - Hindi...

  • Customer Experience

    7 months ago


    Coimbatore, Tamil Nadu, India Bosch Group Full time

    **Company Description** Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany,...


  • Chennai, Tamil Nadu, India Rubix Tech Full time

    About Rubix TechRubix Tech is a leading manufacturer of high-quality printing machines. The company is committed to delivering exceptional print solutions to businesses and individuals.Job OverviewThis is a full-time on-site role for a Customer Experience Associate at Rubix Tech in Chennai. The successful candidate will be responsible for handling customer...

  • Customer Experience

    7 months ago


    Coimbatore, Tamil Nadu, India Bosch Group Full time

    **Company Description** Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it - s the largest software development center of Bosch, outside Germany,...


  • Chennai, India Glint Full time

    Employment TypeFULLTIME - Seniority Levelassociate - Work Experience(in years)1 - 3 Years - EducationAny Graduate Customer Experience Chennai 1 - 3 years - In the upcoming months, we have planned to launch our business in multiple cities in India. And also, are working closely with India’s top unicorns and building our other verticals.The upcoming...


  • Chennai, Tamil Nadu, India Cosmosoft technologies Full time

    customer support associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individua **Job Types**: Full-time, Permanent, Fresher Pay:...

  • Customer Service

    3 months ago


    Chennai, Tamil Nadu, India NatWest Digital X Full time

    Customer Service & Operations, Customer Customer Service & Operations Associate Reconciliation & Investigations - Chennai, India- Permanent- Full Time#R-00243268 Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. - So we organise ourselves around three...


  • Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A customer support executive's job is to help customers with their questions and problems, and to ensure they have a positive experience. Their responsibilities include: - **Providing information**Giving customers accurate information about products, services, and policies - **Resolving issues**Diagnosing problems, offering solutions, and following up to...

  • Customer Service

    3 months ago


    Chennai, Tamil Nadu, India NatWest Full time

    Join us as a Customer Service & Operations Associate - In this customer centric role, we’ll look to you as the first point of contact to provide outstanding service to our customers - Joining our Reconciliation & Investigations team, you’ll be helping the bank to achieve its goals by dealing with all customer queries through to completion - Hone your...


  • Chennai, India MoSahay Associate Full time

    **Job Types**: Full-time, Fresher **Salary**: Up to ₹16,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Rotational shift **Education**: - Bachelor's (required) **Language**: - English (required) - Hindi (required) Ability to Commute: - Chennai, Tamil Nadu (required) Ability to Relocate: - Chennai, Tamil Nadu: Relocate...

  • Customer Service

    9 months ago


    Chennai, Tamil Nadu, India NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in India and as such all normal working days must be carried out in India. Join us as a Customer Service & Operations Associate - In this customer centric role, we’ll look to...


  • Sholinganallur, Chennai, Tamil Nadu, India Sripranav Sports Academy Private Limited Full time

    **Company Description** Thiram Sports Academy is a state-of-the-art multisport academy located in Chennai, covering 2 acres of land. The academy offers a wide range of sports activities such as badminton, cricket, martial arts, football, gymnastics, roller skating, fencing, silambam, yoga, and archery, with top-notch modern infrastructure...


  • Chennai, Tamil Nadu, India CustomerLabs Full time

    **About the company** We are no giants or avengers, we’re just a small team whose mission and vision is to help SMB marketers to navigate their marketing strategies with zero obstacles. We began by solving our marketing hiccups and now using our CustomerLabs Customer Data Platform, we ended up solving all SMB marketers' problems. Now, we are the official...


  • Tambaram, Chennai, Tamil Nadu, India SRI JAMBU MAGARISHI GOVINDAMMAL TRUST Full time

    1. Retail Sales Specialist cum Cashier 2. Retail Associate cum Cashier 3. Associate Customer Care ( Voice & Non-Voice ) **Job Types**: Full-time, Permanent **Salary**: From ₹15,000.00 per month **Benefits**: - Food provided - Provident Fund Schedule: - Day shift - Morning shift Supplemental pay types: - Overtime pay - Performance bonus - Yearly...

  • Business Operations

    2 months ago


    Chennai, Tamil Nadu, India FULL Creative Full time

    **Roles and responsibilities**: - Identify customers’ needs and problems, and take proactive steps to maintain a positive experience. - Maintain strong, lasting, and trustworthy relationships with clients through open and interactive communication. - Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful...