Frontdesk and Customer Support
1 month ago
**ABkps Outsourcing Pvt Ltd**
FRONTDESK AND SUPPORT
**Job Title : FRONT DESK AGENT For U.S. Based Hotels (Onsite Position)**
**-->Job Duties and Responsibilities**
- check in/check out.
- Coordinating with the ground staff of the Hotel.
- Answer and address incoming phone calls in a timely and polite manner
- Clearly determine the purpose of the call. Efficiently manage multiple phone calls.
- Deal with queries and provide correct information
- Take reservations
- Handle modifications or cancellations of existing reservations
- Handle and resolve guest complaints
- Be able to answer any questions relevant to a guest's reservation, hotel amenities, driving
directions, area information, billing questions, etc.
- Take and deliver messages accurately and completely.
**-->Qualifications**
- High school diploma
- knowledge of administrative and clerical procedures
- knowledge of customer service principles and practices
- Be able to work overnight
**Skills**
- Strong Verbal and Written communication skills (English)
- Attentive listener
- Professional personal presentation
- Customer service oriented
- Organized
- Stress tolerance
- Show Initiative
- Problem solver
**Available shifts: (7:30AM -3:30PM, 3:30PM - 11:30PM & 11:30PM - 7:30AM)**
**(6 days working a week, rotational week off)**
**Location : Surat**
**Salary : 15,000-25,000**
**Freshers are can apply.**
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹18,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Shift allowance
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (required)
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