Customer Success Executive

5 months ago


Vashi Navi Mumbai Maharashtra, India Aurafox Solutions Private Limited Full time

Role: Customer Success Executive

Education: Any Graduate/BMS/BBA/MBA

Industry: Transportation/Airlines/Travel/ Customer Care Services/ Survey Companies

Experience: 0-1 years

Location: Vashi Navi Mumbai

Notice Period: 0-15

**Job Description**:

- Create enduring business relationships with your customers
- Handle escalations, customer communications, and inquiries.
- Respond quickly to consumer concerns and grievances
- Enhance quality metrics and client support
- Daily oversee the customer service team and create improvement initiatives.
- Prioritize customer satisfaction and provide reports on consumer queries and solutions.
- Determine the needs and desires of your customers.
- Create strategies to meet the unique demands of your customers.
- Give customers outstanding customer service.
- Get input from clients to make sure they are satisfied with the services provided.
- To provide prompt services, organize with internal functional units, and do follow-ups.
- As assigned by management, handle additional job responsibilities.

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**

+91 9372968326


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