CRM Intern

2 weeks ago


Gurgaon, India Veg Ease Full time

**Position: CRM Intern**

**Job Summary**:We are seeking a highly motivated and enthusiastic CRM Intern to join our team. As a CRM Intern at VegEase, you will play a crucial role in building and maintaining strong relationships with our valued customers. Your primary responsibility will be to assist the CRM team in implementing and managing customer relationship strategies to enhance customer satisfaction, loyalty, and retention. This is an excellent opportunity to gain hands-on experience in the FMCG and e-commerce industry while contributing to the growth of VegEase.

**Key Responsibilities**:
**Customer Data Management**: Assist in maintaining and updating customer databases, ensuring accuracy and completeness of customer information.

**Customer Communication**: Support the CRM team in creating and sending personalized communications to customers, including newsletters, promotions, and updates.

**Customer Feedback Analysis**: Help in gathering and analyzing customer feedback through surveys, reviews, and social media to identify areas of improvement and implement effective solutions.

**Customer Loyalty Programs**: Aid in the development and execution of customer loyalty programs to incentivize repeat purchases and strengthen customer retention.

**Assist in CRM Campaigns**: Participate in the planning and execution of CRM campaigns, including segmentation, targeting, and monitoring campaign performance.

**Customer Support**: Collaborate with the customer support team to address customer inquiries, concerns, and escalations in a timely and professional manner.

**Data Analytics**: Support the CRM team in analyzing customer behavior and preferences to identify trends and insights that drive marketing and sales strategies.

**Market Research**: Assist in researching industry best practices and trends related to customer relationship management to enhance VegEase CRM approach.

**Requirements**:
Currently pursuing a bachelor's or masters degree in Business, Marketing, or other field.

Strong communication skills, both written and verbal.

Basic skills in Microsoft Office suite (Excel, Word, PowerPoint).

Analytical mindset with the ability to interpret data and draw meaningful conclusions.

Excellent organizational skills and attention to detail.

Ability to work independently and collaboratively within a team.

**Duration and Compensation**:This is a paid internship position with a duration of Six months, with the possibility of extension based on performance and business needs.

You will also get a certificates and LOR after successful completion of the internship.

Job offers provided after completion.

Snacks Provided.

**Location**:
5th Floor, 362-363, Rao Gajraj Singh Marg, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana 122016.

Nearest Metro Station - Sikanderpur.

**Job Type**: Internship
Contract length: 6 months

**Salary**: ₹4,000.00 - ₹5,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- It is a Work from office Internship, Are you available for 6 months ?

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9311841816
Expected Start Date: 01/08/2023


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