Dispatch Executive
2 weeks ago
Primary responsibility is to monitor the ticketing portal and assign the new tickets to appropriate resources as per the ticket assignment process.
- Log all Incident/ Service request details, allocating categorization and prioritization codes.Ensure that the Ticket Assignment SLA targets are achieved daily.
- Make decisions quickly, often with limited information.
- Regularly review and analyze the service boards and follow-up with support team.
- Escalate major Incidents to appropriate team members.
- Fluent written & spoken English communication.
- Possess great attention to details.
- Excellent customer orientation skills
- Knowledge on IT based solutions will be added advantage.
- Must have completed a Diploma or Degree from a recognized university.
- Work schedule as 5 days 10 hours shifts a week, mix of days and nights
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Shift allowance
**Education**:
- Bachelor's (preferred)
Work Location: In person
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Dispatch Executive
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Dispatch Executive
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Dispatch Executive
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Dispatch Coordinator
4 weeks ago
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Customer Support Executive
4 weeks ago
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Accounts Executive
4 weeks ago
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Audit Executive
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International Sales Coordinator
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