International Sales Coordinator

9 months ago

Thane, India Stamp IT Robotai & Solutions Pvt. Ltd. Full time

A Sales coordinator is a bridge between the customers and company. It is a very important role of supporting the sales engineers on field; following up with dealers and customers alike for more orders and help the dealers or customers connect with respective personnel in the company to solve their queries.

Role and Responsibilities
- Knowledge of Logistic.
- To be ready to interact with or respond to queries even after office hours in case of emergencies.
- To be good at working with software like coreldraw or powerpoint.
- To keep on finding new ways of reaching out to customers around globe across different markets like Europe, USA, etc.
- To enter company and product details in various online sales platforms and be proficient in using them for enhancing the sales or visibility of the company’s products and services.
- Be totally committed to interacting with sales leads and dealers.
- Follow up with dealers and customers for new orders on regular basis
- The international sales coordinator have to ask dealers for their commitments to sale & the strategies that a dealer is going to use in order to achieve the sales.
- Keep track of payments with the dealers and accounts department to ensure faster dispatches.
- To verify received orders from dealers and customer for any discrepancies and conformance to our terms and conditions. In case of any problem, revert back and get them resolved as soon as possible.
- To raise internal order form or purchase indent for getting the machines manufactured for the orders from international clients and dealers.
- To interact with factory personnel to get the status of orders raised for international dealers.
- To ensure that no dispatch is done unless complete payment is received for that order.
- To interact with the accounts department, bank and any other authority for items like letter of credit for receiving payments, for certificates of origin, for inspection services and corresponding certificates required by any country etc.
- To communicate the status of dispatches with customers and dealers at regular intervals.
- To understand emergencies of dispatches and communicate them to all respective departments including, accounts for accounting documents, factory for faster delivery, logistics for expediting paperwork and to ensure timely dispatches of the machines.
- To understand the product range as technically feasible as possible and be able to respond to customer queries on products.
- To prepare presentations for dealer communications regarding new features added by the R&D Department.
- To create decent content for monthly newsletters to be sent to dealers and customers alike.
- To ensure that all changes technical or commercial or anything else which affects sales or service of machines, which helps enhance the sales of machines, which helps dealers better understand the machines are communicated timely after getting them from relevant R&D department executives.
- To communicate any new requirements generated by the customers or dealers alike, which we currently do not offer, to the R&D department and keep track of timeline for introducing those changes.
- To ask about exhibitions that the dealer is going to participate.
- To search about exhibitions in every country regarding the machine tools, fabrication industry & see to it that the dealer is made to participate in those exhibitions.
- To ask for resources that the dealer requires in order to ensure promotion and sales of machines.
- Introducing the different machines to the distributor go on giving information about different features of each machine & see to it that a distributor gradually start selling the entire range of our machines.
- To be prepared to visit exhibitions nationally and internationally or visit dealers for annual follow up if at all required.
- To monitor the holidays and vacations in India and communicate in advance with dealers and customers and ensure that their dispatches are not affected.
- To interact with the factory weekly and to have an idea of stock level of finished machines to facilitate faster dispatches to the dealers.
- To help in preparations of material for international exhibitions and be involved in any other mater for the exhibitions.
- To arrange for posters, stickers, standees, catalogues, Visa documents, SIM Cards, air and train tickets etc. required by the sales personnel or CEO during their visits to dealers or customers or exhibitions.
- To report to the CEO on a daily basis regarding the status of dealer communications and any other matter of urgency.
- To consult the CEO in case of requirement of special discounts or promotions and take decisions only as per his advice.
- To ensure timely communication of any point with dealers and customers in case of information required from the CEO by follow up with the CEO and getting the data from him/her.
- To get the data of discussions or commitments given by the CEO or any other field sales executive during thei

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