Front Office Supervisor

3 weeks ago

Pune, India Atmantan Wellness Centre Full time

**Introduction**:
Atmantan is a one-of-a-kind luxury wellness centre committed to improving the health of guests by managing/treating their chronic ailments. Using our unique Integrated philosophy, We have transformed th lives of 1000s of our guests. Nestled in the lap of the majestic Sahyadri Range of the Western Ghats, Atmantan is spread over 40 luxuriant acres in a valley overlooking the picturesque Mulshi lake.

Atmantan has been the winner of many National and International awards over the past 7 years and all this is a testament to the result oriented programmes that we offer. Our guests come to us for a variety of programmes and the most popular ones are:
1) Diabetes

2) Hypothyroid

3) IBS

4) PCOS

5) Arthritis

6) Auto Immune conditions - Graves Disease, Hashimoto’s Disease, RA

7) Obesity Management

8) Gut Cleanse

9) Rehab/Injury Management

10) Emotional Healing

**Job description**

Primarily supervises front officeteam members to ensure efficient and smooth operations for producing excellent feedbacks and guestsatisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

You will also ensure hotelchargesare processed diligently to guest's accounts, invoicesare accurate, billing instructions are verified, all necessary supporting billsand vouchersare attached for direct settlements.

**FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES**:
1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful and courteous demeanour at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts resort reservations.

4. Responds to telephone and in-person inquiries regarding reservations, resort information and guest concerns.

5. Uses suggestive sellingtechniques to sell room nights, increase occupancyand revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems and coach and counsel the front deskteam members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit/ floor limitpolicies.

10. Allocate rooms to expected arrivalsafter checking the guests preferences and special requests.

11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-upcalls, enabling DND(Do Not Disturb) and paging for in-houseguests.

13. Cross Check all billing instructions are correctly updated

14. Controls cash transactionsat the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

15. Supervise the operations of the front desk to ensure an optimal level of service and hospitalityis provided to the guests.

16. Performs other duties as assigned, requested or deemed necessary by management.

17. Ensure Front office log bookand hotel log bookis always updated and actioned upon.

18. Ensures safetyby following guest check inand securityprocedures and reporting suspicious activity to security, manager, or MOD.

19. Participate in resort committees and task force assignments.

20. Assist all departments in servicing the guests during high volumeperiods.

21. Takes responsibility in the absence of the Duty Manager/Front office manager

22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

**PREREQUISITES**:
A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of Opera / WinHMS / Other world ClassProperty Management Systemis required.

**EDUCATION**:
Degree or Diploma in Hospitality Management is an assetor Graduates bachelor degree and/or diploma in hotel or other related field. ComputerKnowledge and experience in MS office programs.

**EXPERIENCE**:
Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Flexible shift
- Morning shift

**Education**:

- Bachelor's (preferred)
- Health insurance

  • Front Office Executive

    2 months ago

    Bavdhan, Pune, Maharashtra, India Front Office Full time

    **Qualification**: Degree / Diploma in Hotel Management & or any Graduate/Post Graduate, MBA having an experience in Leisure and Hospitality Industry. - **Department**: Front Office - **No. of Openings**: 02 - **Work Experience**: 2-3 Years

  • Front Office Supervisor

    1 week ago

    Pune, Maharashtra, India Ace Consultants Full time

    WE ARE HIRING Job designation: - Front Office Supervisor: Hotel Job location: - Pune **Salary**: - 20,000-30,000 **Experience**: - Total experience: - 5 years in a front office or guest service role, supervisory capacity. - Minimum experience: - 2 years in a front office or guest service role. Education: - High school diploma or equivalent...

  • Front Office Supervisor

    3 weeks ago

    Pune, India Atmantan Wellness Centre Full time

    **Introduction**: Atmantan is a one-of-a-kind luxury wellness centre committed to improving the health of guests by managing/treating their chronic ailments. Using our unique Integrated philosophy, We have transformed th lives of 1000s of our guests. Nestled in the lap of the majestic Sahyadri Range of the Western Ghats, Atmantan is spread over 40 luxuriant...

  • Front Office Supervisor

    3 weeks ago

    Pune, India Atmantan Wellness Centre Full time

    **About Atmantan Wellness Resort**: Atmantan Wellness Resort is a luxury retreat nestled in the picturesque surroundings of Pune, Maharashtra. Our resort is dedicated to providing a holistic wellness experience, combining the serenity of nature with world-class amenities. From spa treatments to fitness programs, we offer our guests a transformative journey...

  • Front Office Supervisor

    2 weeks ago

    Pune, Maharashtra, India Ace Consultants Full time

    WE ARE HIRING Job designation: -Front Office Supervisor Job location: -Pune, Maharashtra. **Salary**: -15,000-25,000 per month Experience: - Total experience: -3 years of experience in a front desk or guest service role. - Minimum experience: -1-2 years in a supervisory role in a front desk or guest service position. Education: -Bachelor's degree in...

  • Front Office Supervisor: Hotel

    1 week ago

    Pune, Maharashtra, India Ace Consultants Full time

    We are hiring Designation - Front Office Supervisor: Hotel Location - Pune, Maharashtra Salary-20,000 to25,000 per month+ food and accommodation provided Education - Diploma/ Any graduate Experience - Total experience - 4 years of experience in Hospitality Industry - Minimum experience - 2 years - Previous experience in a front office supervisory role...

  • Front Office Associate

    5 days ago

    Wakad, Pune, Maharashtra, India Ambience group of Hotels Full time

    Need Front Office Supervisor for our Hotel in Wakad - Hotel experience is mandatory **Job Types**: Full-time, Permanent, Fresher Pay: From ₹15,000.00 per month **Benefits**: - Food provided - Paid time off - Provident Fund Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental pay types: - Overtime pay - Yearly...

  • Front Office Executive

    1 week ago

    Shivajinagar, Pune, Maharashtra, India Ambience group of Hotels Full time

    Need Front Office Supervisor/Executive for our Hotel in Shivajinagar - Hotel experience is mandatory **Job Types**: Full-time, Permanent, Fresher Pay: From ₹18,000.00 per month **Benefits**: - Food provided - Paid time off - Provident Fund Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental pay types: - Overtime...

  • Front Office Executive

    2 weeks ago

    Wakad, Pune, Maharashtra, India Ambience group of Hotels Full time

    Need Front Office Supervisor/Executive for our Hotel in Wakad - Hotel experience is mandatory **Job Types**: Full-time, Permanent, Fresher Pay: From ₹18,000.00 per month **Benefits**: - Food provided - Paid time off - Provident Fund Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental pay types: - Overtime pay -...

  • Front Office

    3 days ago

    Pune, India Manki Job Staffing Services Full time

    **Job Overview**: **FRONT OFFICE**: **Pune**: - Job Location: - Experience:1-2 years - Salary: 25K/30k - Job Type:Full Time - Work Location:Work From Office - No of vacancies:7 **Front Desk Representative job description**: A Front Desk Representative is a professional who is the first point of contact for all customers of a business. They greet...

  • Asst Front Office Manager

    3 weeks ago

    pune, India Marriott International Full time

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...

  • Asst Front Office Manager

    3 weeks ago

    Pune, India Marriott International Full time

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...

  • Front Office Associate

    5 days ago

    Wakad, Pune, Maharashtra, India Ambience group of Hotels Full time

    Need Front Office Supervisor for our Hotel in Wakad Hotel experience is mandatoryJob Types: Full-time, Permanent, FresherPay: From ₹15,000.00 per monthBenefits: Food provided Paid time off Provident FundSchedule: Day shift Morning shift Night shift Rotational shiftSupplemental pay types: Overtime pay Yearly bonusEducation: Higher Secondary(12th Pass)...

  • Front Office Executive

    2 months ago

    Pune, Maharashtra, India Sandipani Hometel Full time

    About the Job Role The Job Role will be primarily responsible for handling end to end front office and administration responsibilities which includes but are not limited to guest relations, front office management, In-office communication, vendor management for all administrative and HR vendors. **Key Job Responsibilities** **Guests Relations** - Attend...

  • Front Office Executive

    3 weeks ago

    Pune, India Faurecia Full time

    **JD for Front Office Executive :Admin** **Qualifications**: - Bachelors Degree / Diploma in any field with prior experience of 3 to 5 years in corporate-HO / star hotels / industry. **Skills**: - Result oriented Team player, Polite and presentable. - Basic knowledge of French language will be added value ***: **Roles**: - Execution & deliver as per...

  • Office Supervisor

    2 weeks ago

    Pune, Maharashtra, India M.S.Enterprises Retails Pvt Ltd Full time

    An Office Supervisor plays a crucial role in ensuring the smooth operation of an office environment by overseeing administrative activities, managing staff, and facilitating communication and coordination. - Supervisory Duties - Administrative Support - Communication and Coordination - Training and Development - Performance Management **Job Types**:...

  • Front Office Supervisor

    2 months ago

    Chakan, Pune, Maharashtra, India The Monarch Group pf Hotels Full time

    **Responsibilities**: - Supervise daily front desk operations, including check-in, check-out, and guest inquiries. - Train and mentor front desk staff to deliver excellent customer service. - Manage guest relations and handle inquiries, requests, and complaints. - Coordinate shift schedules to ensure adequate coverage and smooth operations. - Maintain...

  • Front Office Associate

    2 weeks ago

    Pune, India Centro Hotels Full time

    **GSA- Front Office** **Position Type** Non-Management **Schedule** Full-Time **Welcome to our family** As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our family. Here, you will find a place where your...

  • Front Desk Officer

    5 days ago

    Pune, Maharashtra, India Vyas Buildcon Private Limited Full time

    Job BriefWe are looking for a Front Desk Officer to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Front Desk Officer, you will be the first point of contact for our company.Front Desk Officer's duties include offering administrative support across the organization. You will welcome guests and greet...

  • Front Office/ Administrator

    2 months ago

    Pune, India F and J Direct Full time

    Front Office/ Administrator (Ladies only) **Job Description**: Front office duties, including but not limited to answering phones and setting up appointments Liaisoning between clients and consultants Daily Billing Supervision of center maintenance Opening and closing of the center Timings: Monday to Saturday 9:30am to 6:30pm Compensation: As per...