Front Office Supervisor: Hotel

5 months ago


Pune Maharashtra, India Ace Consultants Full time

We are hiring

Designation - Front Office Supervisor: Hotel

Location
- Pune, Maharashtra

Salary-20,000 to25,000 per month+ food and accommodation provided

Education
- Diploma/ Any graduate

Experience
- Total experience
- 4 years of experience in Hospitality Industry
- Minimum experience
- 2 years
- Previous experience in a front office supervisory role within the hotel industry.

**Job Summary**:
As a Front Office Supervisor, you will play a pivotal role in ensuring the smooth and efficient operation of the hotel's front desk. Your primary responsibility will be to oversee the daily activities of the front office team, maintain exceptional guest service standards, and contribute to creating a welcoming and positive guest experience. You will also handle guest inquiries, resolve issues, and assist in coordinating various front office functions.

**Key Responsibilities**:

- **Team Supervision**: Provide guidance, direction, and supervision to the front desk team, including Front Desk Agents, Concierge, and Bell Staff. Ensure adherence to hotel policies, procedures, and service standards.
- **Guest Relations**: Greet guests warmly, handle guest check-ins and check-outs efficiently, and address any guest concerns or complaints promptly and professionally. Strive to exceed guests' expectations and foster a culture of exceptional customer service.
- **Reservations Management**: Oversee room reservations, cancellations, and modifications to ensure accuracy and maximize occupancy. Monitor room availability, rates, and inventory to optimize revenue and occupancy levels.
- **Training and Development**: Conduct training sessions for front office staff to enhance their product knowledge, service skills, and efficiency. Provide ongoing coaching and feedback to support team members' professional growth and development.
- **Administrative Tasks**: Assist with administrative duties, including managing the front desk logbook, preparing daily reports, handling cash transactions, and reconciling accounts. Ensure compliance with financial procedures and security protocols.
- **Communication and Coordination**: Maintain clear and open communication with other hotel departments, such as Housekeeping, Maintenance, and Food and Beverage, to coordinate guest requests, room assignments, and special arrangements effectively.
- **Safety and Security**: Monitor the lobby area and entrance to ensure the safety and security of guests and property. Follow emergency procedures and protocols in case of incidents or emergencies.
- **Quality Assurance**: Conduct regular inspections of guest rooms and public areas to ensure cleanliness, maintenance standards, and adherence to brand standards. Take appropriate action to address any deficiencies or issues.
- **Upselling and Revenue Generation**: Identify opportunities to upsell hotel amenities, services, and packages to enhance the guest experience and increase revenue. Promote loyalty programs and encourage repeat business.
- **Guest Feedback and Satisfaction**: Solicit feedback from guests through surveys, reviews, and personal interactions. Use feedback to identify areas for improvement and implement corrective measures to enhance guest satisfaction.

**Requirements and Skills**:

- Excellent interpersonal and communication skills.
- Strong leadership and decision-making abilities.
- Proficiency in hotel property management systems (PMS) and other relevant software.
- Knowledge of hotel operations, including reservations, check-in/check-out procedures, and guest services.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- Attention to detail and problem-solving skills.
- Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Languages
- English, Hindi, Marathi

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Work Location: In person



  • Pune, Maharashtra, India Ace Consultants Full time

    WE ARE HIRING Job designation: - Front Office Supervisor: Hotel Job location: - Pune **Salary**: - 20,000-30,000 **Experience**: - Total experience: - 5 years in a front office or guest service role, supervisory capacity. - Minimum experience: - 2 years in a front office or guest service role. Education: - High school diploma or equivalent...


  • Pune, Maharashtra, India HOTEL IVY STUDIO Full time

    URGENTLY REQUIRED EXPERIENCED FRONT OFFICE EXECUTIVE FOR HOTEL IVY STUDIO, VIMAN NAGAR, PUNE. GOOD SALARY WILL BE OFFERED DEPENDS UPON EXPERIENCE ALONG WITH FOOD AND ACCOMODATION. Pay: ₹14,000.00 - ₹16,000.00 per month Schedule: - Rotational shift


  • Mumbai, Maharashtra, India Aryaa International Alliance Pvt. Ltd. Full time

    Greetings from Aryaa International!!! We are hiring for **Le Wana Hotel, Dubai** Position - **Front office Supervisor cum Reservation** Experience - Min. 3 years Interview mode: Online Qualification: any graduate Salary :1300 to 1500AED( plus food, accommodation and other benefits as per Dubai Law) **Salary**: ₹30,000.00 - ₹35,000.00 per...


  • Mumbai, Maharashtra, India Paradigm Consultancy Full time

    WE ARE HIRING Designation: - Front Office Supervisor Location: - Nashik Maharashtra Salary: - 18,000 To 22,000 Per Month Food And Accommodation Provided Education: - Diploma / Degree in Hotel Management Experience: - Total Experience : 3 Years with hotel industry - Minimum Experience : 1 - 2 Years as a front office...


  • Vile Parle, Mumbai, Maharashtra, India Hotel Parle International Full time

    HOTEL FRONT OFFICE EXPERIENCE MUST FEMALES PREFERRED, who can join immediately. 1. Should have worked in star category hotels. 2. Perform day to day to activities of the front office like check in and check out. 3. Thoroughly understand and adheres to proper cash handling policies and procedures. 4. Uses proper telephone etiquette. High school graduate or...


  • Nashik, Maharashtra, India Ace Consultants Full time

    WE ARE HIRING Job designation: - Front Office Supervisor Job location: - Nashik **Salary**: - 18,000-25,000 **Experience**: - Total experience: - 5 years in a front office or guest service role, supervisory capacity. - Minimum experience: - 2 years in a front office or guest service role. Education: - High school diploma or equivalent...


  • Vileeparle East, Mumbai, Maharashtra, India Hotel Parle International - Mumbai Full time

    **Job Summary** Responsible for overall management of Front Office and ensuring maximum revenues for grand boutique heritage hotel. Good Communication skills, Good Personality **Responsibilities and Duties** Good knowledge of all systems, able to handle OTAs, good bookings, Good contact in market, **Required Experience, Skills and Qualifications** Must...


  • Pune, Maharashtra, India Ace Consultants Full time

    WE ARE HIRING Job designation: -Front Office Supervisor Job location: -Pune, Maharashtra. **Salary**: -15,000-25,000 per month Experience: - Total experience: -3 years of experience in a front desk or guest service role. - Minimum experience: -1-2 years in a supervisory role in a front desk or guest service position. Education: -Bachelor's degree in...

  • Hotel Front Office

    1 week ago


    Santacruz East, Mumbai, Maharashtra, India Hotel Indie Stays Full time

    **Responsibilities** - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information...

  • Supervisor Hotel

    3 weeks ago


    Nagpur, Maharashtra, India AnugrahHrservices Full time

    **Job Title**: Hotel Supervisor **Location**: Nagpur **Salary**: ₹12,000 - ₹20,000 per month **Job Summary**: **Key Responsibilities**: - Supervise day-to-day hotel operations, including front desk, housekeeping, and food & beverage services. - Ensure high standards of guest satisfaction, responding to guest inquiries and resolving complaints. - Train...


  • Pune, Maharashtra, India Da casa business hotel Full time

    Front office executive/ receptionist for hotel. Need computer knowledge and required to manage guest with check-ins and check-out. Pay: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day shift **Experience**: - total work: 5 years (preferred) Work Location: In person


  • Pune, Maharashtra, India Fazlani Nature's nest Full time

    **Key Responsibilities**: 1. Shift Supervision: - Oversee the daily operations of the front desk during your assigned shifts. - Ensure that the front office team is well-prepared, adequately staffed, and meeting service standards. - Assist in managing guest check-ins, check-outs, and inquiries. 2. Guest Services: - Provide exceptional customer service to...


  • Pune, Maharashtra, India Da casa business hotel Full time

    Front office executive/ receptionist for hotel. Need computer knowledge and required to manage guest with check-ins and check-out. **Salary**: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day shift **Experience**: - total work: 5 years (preferred) Ability to Commute: - Pune, Maharashtra (required) Ability to Relocate: - Pune, Maharashtra:...

  • Front Office Executive

    5 months ago


    Pimpri, Pune, Maharashtra, India Hotel Kalasagar Full time

    **Job Summary** As a front office colleague with Kalasagar Hotel you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Responsibilities and Duties** Consistently offer professional, friendly...


  • Pune, Maharashtra, India AccorHotel Full time

    Job Summary:We are seeking a highly skilled and experienced Hotel Front Office Representative to join our team at AccorHotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining the highest standards of cleanliness and organization in...

  • Front Office Associate

    5 months ago


    Wakad, Pune, Maharashtra, India Ambience group of Hotels Full time

    Need Front Office Supervisor for our Hotel in Wakad - Hotel experience is mandatory **Job Types**: Full-time, Permanent, Fresher Pay: From ₹15,000.00 per month **Benefits**: - Food provided - Paid time off - Provident Fund Schedule: - Day shift - Morning shift - Night shift - Rotational shift Supplemental pay types: - Overtime pay - Yearly...


  • Pune, Maharashtra, India Accor Full time

    Hotel Front Office Representative Job SummaryWe are seeking a highly skilled and experienced Hotel Front Office Representative to join our team at Accor. As a key member of our front office team, you will be responsible for providing exceptional customer service, ensuring the highest level of cleanliness and organization in our hotel, and maintaining...

  • Front Office Gsa

    3 weeks ago


    Khandala, Pune, Maharashtra, India Bloom Hotel Group Full time

    **Company Overview**: Bloom Hotel Group is a one of the fastest growing mid-segment hotel chain in India. A Chain of award-winning hotels designed & operated by world-class professionals. Started in 2011, company operates 54 hotels across India and vision is to open 100 hotels in India. We have four brands Bloomrooms, Bloom Boutique, BloomSuites and X by...


  • Pune, India Atmantan Wellness Centre Full time

    **About Atmantan Wellness Resort**: Atmantan Wellness Resort is a luxury retreat nestled in the picturesque surroundings of Pune, Maharashtra. Our resort is dedicated to providing a holistic wellness experience, combining the serenity of nature with world-class amenities. From spa treatments to fitness programs, we offer our guests a transformative journey...

  • Front Office Associate

    5 months ago


    Andheri West, Mumbai, Maharashtra, India Svenska Design Hotel Full time

    Checks-in guest at Front Desk or provides in Room Check-in, in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. - Checks out guest at end of stay. Ascertains guest...