Guest Relation Executive

1 week ago


New Town Kolkata West Bengal, India Pragma Eateries Pvt Ltd Full time

**Job Title**:
Guest Relation Executive

**Department**:
Food & Beverage

**Location**:
New Town, Kolkata

**Reports To**:
Restaurant Manager

**Job Summary**:
The Guest Relation Executive is responsible for ensuring exceptional guest experiences by creating a welcoming environment, addressing guest needs, and resolving any concerns in a professional and timely manner. This role involves interacting with guests, understanding their preferences, and coordinating with other departments to deliver high-quality service standards in line with the organization’s vision and goals.

**Key Responsibilities: Guest Engagement**:

- Welcome guests warmly and ensure a positive first impression.
- Escort guests to their tables and assist with seating arrangements.
- Maintain a friendly and approachable demeanor to create an inviting atmosphere.

**Service Excellence**:

- Anticipate guest needs and respond promptly to inquiries or requests.
- Provide information on menu items, daily specials, and promotions.
- Ensure guest preferences are documented and met, including dietary restrictions or special occasions.

**Conflict Resolution**:

- Handle guest complaints and concerns tactfully and professionally.
- Escalate unresolved issues to the appropriate management personnel for prompt resolution.

**Communication & Coordination**:

- Liaise with kitchen and service staff to ensure seamless operations.
- Communicate guest feedback and suggestions to management for continuous improvement.
- Assist in managing reservations, including group bookings or special events.

**Operational Support**:

- Ensure the cleanliness and presentation of the dining area.
- Assist in upselling menu items, beverages, or promotional offers.
- Maintain accurate guest records, including feedback and preferences, in the database.

**Qualifications & Skills:Education & Experience**:

- Bachelor’s degree or diploma in Hospitality Management, F&B, or a related field preferred.
- Minimum 1-3 years of experience in a similar role in the F&B or hospitality industry.

**Skills**:

- Exceptional interpersonal and communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Attention to detail with a focus on guest satisfaction.
- Multilingual abilities are advantageous.

**Key Attributes**:

- Polished and professional appearance.
- Positive attitude with a passion for delivering exceptional service.
- Ability to work in a fast-paced environment and manage time effectively.
- Flexibility to work evenings, weekends, and holidays as required.

**Performance Metrics**:

- Guest satisfaction scores and feedback.
- Timeliness and effectiveness in resolving guest concerns.
- Contribution to revenue through upselling or promotions.
- Adherence to company service standards and protocols.

**Work Environment**:

- Fast-paced restaurant or dining setting.
- Standing and walking for extended periods.
- Interaction with diverse guests and staff.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Rotational shift
- Weekend availability

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9147017012



  • New Town, Kolkata, West Bengal, India Pride Plaza Hotel, Kolkata Full time

    Welcome guests during check-in and giving a found farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job duties in a busy environment. - Should possess detailed information about the Hotel, city as well as the...


  • Kolkata, West Bengal, India MK Patwari Services Pvt Ltd Full time

    **Job Title**: Guest Relations Executive (GRE) **Location**: Kolkata **Salary**: Up to ₹20,000 per month **Responsibilities**: - Greet and assist guests upon arrival, ensuring a warm and welcoming experience. - Address guest inquiries, concerns, and complaints professionally. - Coordinate with internal teams to ensure seamless guest experiences. -...


  • Kolkata, West Bengal, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25010055 **Job Category**Rooms & Guest Services Operations **Location**The Westin Kolkata Rajarhat, Plot No. CBD/2, Kolkata, West Bengal, India, 700156 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...


  • Kolkata, West Bengal, India Marriott International, Inc Full time

    **Job Number** 24144943 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to any questions from guests and follow up with guests to ensure...


  • Baguiati, Kolkata, West Bengal, India Jagannath Facility Services Full time

    Job brief We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and...


  • Kolkata, West Bengal, India Marriott International, Inc Full time

    **Job Number** 23224315 **Job Category** Rooms & Guest Services Operations **Location** The Westin Kolkata Rajarhat, Plot No. CBD/2, Kolkata, West Bengal, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...


  • Kolkata, West Bengal, India Somani Realtors Pvt Ltd Full time

    We are looking for a dynamic Guest Relations Executive (GRE) to join our team. As the first point of contact for customers, corporates and developers, you will play a vital role in creating a welcoming and professional atmosphere. Key Responsibilities: Greet and assist visitors during events with a friendly and professional demeanor. Manage calls,...


  • Kolkata District, West Bengal, India Adinath Agencies Full time

    **Profile Introduction** **Key Responsibilities** - Greet guests upon arrival and provide a warm, welcoming experience. - Address guest inquiries, concerns, and requests promptly, ensuring satisfaction. - Anticipate and fulfill guest needs to provide a personalized experience. - Facilitate smooth check-in and check-out procedures, ensuring all guest details...


  • Kolkata, West Bengal, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25038878 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India, 700105 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to any questions from guests and follow up with guests to ensure...


  • New Delhi, India INTINERI INFOSOL Full time

    Job Title: Guest Relation Executive/Sr. Guest Relation Executive Level/Grade: S2 / S3 Report to: GRAM/GRDM/GRM Location: Delhi NCR/ Gurgaon Main Responsibilities / Job Summary: 1. GRE/Sr. GRE is responsible for the Sales & Operation of the Outlet. 2. He/She ensures a warm welcome to all guest and provide an ever-lasting experience 3. He/She should be...


  • Kolkata, India Lourdes Textiles (P) Ltd Full time

    We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...


  • New Delhi, India Career Craft Consultants Full time

    We are hiring for Five Star Luxury Hotel all Over IndiaInterested candidates, float your resume on WhatsApp (9023939262) or email - jobs9@careercraft.co.inLocation - Bangalore, Hyderabad, Kolkata, Delhi, Mumbai, ChennaiPosition - Guest Relations Executive(Front Office)Salary - Hike on your current salaryShift - Rotational ShiftWorking days - 6 daysHeight -...


  • Salt Lake, Kolkata, West Bengal, India The Stadel Full time

    **Job Summary** Greetings of the day!!!! We are urgently looking for an efficient guest relation executive. - Good communication skills in English. **Job Description: -** b)Handling inbound GRE calls from guests and assisting them accordingly. d) To update guests’ database and making calls on birthdays/ anniversaries. **Experience: - 2-3...


  • Kolkata, India JLL Full time

    JLL supports the Whole You, personally and professionally. Guest Relation Executive Work Dynamics What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business. And if you have ambitions in (Workplace), join us to be inspired by the best. **What this job...


  • Kolkata, West Bengal, India Marriott International, Inc Full time

    **Job Number** 24035813 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Respond to any questions from guests, and follow up with guests to ensure...


  • Kolkata, India AKMV Consultants Full time

    **Role**: **The requirement is for high-end luxury residential property.** - Handling Guest complaints and concerns in an efficient and timely manner - Attend to guests courteously and deal promptly with their requests and queries. - Ensuring and providing flawless, upscale, professional, and high-class guest service experiences - Addressing and escalating...


  • Kolkata, West Bengal, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24199387 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India, 700105 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Supply guests with directions and information regarding property...


  • New Delhi, India Tarc Limited Full time

    Number of positions - 2 Locations - Delhi& Gurgaon Min. 1 year exp. in Guest Relationship/Front office role. Roles and Responsibilities - Proven experience as a front desk representative or relevant position - Strong communication and people skills. - Manage Front Office, Visitors, Guests - Route calls to specific people. - Handling EPBX Calls incoming and...


  • Park Street, Kolkata, West Bengal, India doma and boma foods pvt ltd Full time

    **Position Type**: Full-Time **Job Summary**: The Guest Service Associate plays a vital role in delivering an exceptional dining experience to guests at Blue Poppy Thakali. This individual will be the face of the restaurant, ensuring warm hospitality, prompt service, and personalized attention to all guests. **Key Responsibilities:Guest Interaction**: -...


  • New Delhi, India The Metropolitan Hotel & Spa Full time

    FEMALE CANDIDATES ARE PREFERRED. - Welcome guests during check - giving a fond farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job duties in a busy environment. - Should possess detailed information about the Hotel,...