Guest Relation Executive

6 months ago


Kolkata, India AKMV Consultants Full time

**Role**:
**The requirement is for high-end luxury residential property.**
- Handling Guest complaints and concerns in an efficient and timely manner
- Attend to guests courteously and deal promptly with their requests and queries.
- Ensuring and providing flawless, upscale, professional, and high-class guest service experiences
- Addressing and escalating customer complaints
- Anticipate Guest needs and build rapport with customers
- Provide information about amenities, areas, and venues and promote services
- Welcome guests during check-in and give a found farewell to guests while checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Coordinating and multi-tasking job duties in a busy environment.
- Providing excellent customer service

**Skills**:

- Good guest interaction skills.
- Good listening skills.
- Sound decision-making.
- Good interpersonal and communication skills.
- Leadership/People management.

**Experience**:
Minimum 1-2 years of experience in Guest Relationship/ Guest Servicing

**Salary**: Up to ₹35,000.00 per month

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9191919191



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