Guest Relation Executive

3 weeks ago

Kolkata, India JLL Full time

JLL supports the Whole You, personally and professionally.

Guest Relation Executive

Work Dynamics

What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business.
And if you have ambitions in (Workplace), join us to be inspired by the best.

**What this job involves**:
Guest Relation Executive is responsible for directing and administering the operational efforts of the Front office. This individual ensures that established policies and procedures are followed, oversees provision of a full range of services to visitors and employees, who are promptly and professionally served.

Main Job

**Responsibilities**:
Key Operations delivery
Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
Ensure Accenture specific processes/manuals is followed.
Visitor admission is properly authorized.
Assisting with special needs for visitors with disabilities.
Ensuring basic cleanliness of lobby, lifts and public area.
Ensure the laptop details are scanned and check for Govt. IDs.
Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.
Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
Ensure Client safety and security protocols are followed.
Daily reconciliation & shredding of daily badges.
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Assisting and supporting in the Bay/Focus Connects.
Completion of POY survey among employees.
Completion of daily floor walkarounds.
Coordinate with the DM/DE to close the observations found during walkarounds.
Meeting project Safety Champions/ Leads during their walkarounds to proactively understand employee concerns and ensure closure of the same.
Observing and ensuring COVID protocols being followed by all at the workplace.
Escalating process violations by employees as per the escalation matrix.
Operate the front office computer system to assist front office attendants if necessary.
Ensure training of front office /CX staff as per relevant training calendars.

Education and Experience

**Qualification**: Bachelor’s Degree / master’s degree (Preferred MBA)

**Industry Type**: FM Services, Hotel, Projects, Construction

**Overall Experience**: 6 - 8 years

**Industry Experience**: 5 - 6 years

**Technical Skills**: Building Services

**Generic Skills**: Leadership, Communication, Vendor/people management

**Behaviors**: Teamwork, Learning attitude & Positive thinking

Key Competencies

Excellent communication skills.
Excellent customer relationship skills and ability to listen and communicate well at all levels of the company.
Strong customer service drive.
Outstanding problem-solving skills.
Able to work flexible hours.
Quick learner and ability to motivate self.
Proven working experience as a guest relation Executive.
Confidently able to present to clients.
Hands-on experience in using visitor management software and MS office.
Strong team player within a customer service team environment.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awar

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