Guest Service Associate

5 days ago

Pune, India Accor HQ Full time

**Key Responsibilities**:

- To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
- Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
- Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
- Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
- Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
- Any matter which may affect the interests of **the hotel **should be brought to the attention of the Management.
- Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
- Ensure to report to work on time and according to posted schedule.
- Ensure to daily change soiled linens on beds and remake beds.
- Strictly follow the lost and found procedures.
- Ensure floor pantries and corridors & fire exits are as per the standards.
- Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
- No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.
- Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
- Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.
- Report malfunctioning of equipments to the supervisor and ensure they are attended to.
- Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up - by acting as information and transmitting center for all communications within and outside the department.
- Ensure all messages are handled with utmost importance and action taken
- Ensure all guest messages and queries are handled promptly
- Ensure all issue and receipt of keys are accounted for and acknowledged
- Ensure all registers and records are updated.
- To abide by the mission statement of the hotel and of the department.
- Ensure to take the responsibility for master keys of the assigned rooms.
- Report any loss or damage to the supervisor.

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