Associate, Client Services

2 months ago


Mumbai, India S&P Global Full time

**Department overview**:
**Position summary**:
**Duties & accountabilities**:

- Bachelor's Degree with 0 to 2 years of work experience in Production / Application support.
- Ready to work in a 24x5 rotational shift model and rotational on-call weekend support.
- Good Knowledge of Linux / Unix commands, Windows or PowerShell commands.
- Profound knowledge in SQL - to run DML and DDL queries and extract data from Database.
- Follow best support practices to improve product and service.
- Experience in using one of the Job Scheduling tools like SOS-Berlin JS, Autosys or Control-M
- Experience in monitoring and handling of scheduled Jobs / batches and to take appropriate actions during job failure to resolve them within SLA.
- Experience in ticket handling i.e., request and issues raised by clients.
- Ability to work independently while receiving mínimal guidance.
- Ability to analyze possible solutions using standard procedures.
- Excellent communication skills, both verbal and written.
- Well versed with ITIL concepts like Incident, Problem, and Change management.
- Must be able to work and excel in a team environment.
- Ability to drive production incidents to resolution and document root cause analysis report.
- Having below skill will be an added advantage but not mandatory:

- Hands on experience with any scripting languages - Shell scripting or Windows batch scripting
- ITIL Certification

Business competencies

Education and experience

Excellent English communication skills (Verbal and Written)
Open to work 24x5 rotational shift model and rotational Weekend support

Commercial awareness

Have an excellent client service ethos and be able to communicate effectively with all internal and external stakeholders.
Strong analytical and interpersonal skills.

Personal competencies

Personal impact

Communication
Strong verbal and written communication skills are required.
Teamwork
Able to contribute on an individual basis and as part of a team.
------------------------------------------------------
- Equal Opportunity Employer
------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

**Job ID**: 281855

**Posted On**: 2023-03-23

**Location**: Mumbai, Maharashtra, India



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