Client Service Associate

2 weeks ago

Mumbai, India JPMorgan Chase Bank, N.A. Full time

**Responsibilities**:

- Communicate guidance and direct Client Service Support Specialist to resources for delivering high quality, high touch service to US client service teams, managers and clients
- Manage team's daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures
- Meet with internal partners regularly to ensure service expectations are met
- Understand and comply with regulations, policies and procedures related to these products and services, and reinforce with their team the possible financial liabilities of the transactions associated with these products and services if they are not executed properly
- Research, follow-up and resolve escalated client issues and problems through effective interaction with key partner.
- Provide oversight surrounding HR matters, talent development, and disciplinary action
- Evaluate Team performance and provide feedback via informal discussions, quarterly/semi-annual performance meetings and annual review process
- Assist in the continuing strategic development of the support operating model, and help validate proposed ideas/plans prior to implementation
- Provide exceptional client service and flawless execution on client requests, inquiries and transactions such as money movement, security transfers, and loan transactions including escalated research requests
- Initiate successful implementation, adherence, and maintenance of the firm's control's policies and procedures as well as protecting client assets against potential fraud activities
- Collaborate with respective client facing teams and internal business groups to deliver and execute client transactions

**Required Qualifications, Skills and Capabilities**
- Excellent judgment and decision making skills; solutions oriented
- Strong leadership and management abilities.
- Keen understanding of the financial and banking industries
- Experience with a wide array of financial products
- Ability to adapt to a rapidly changing business and technology environment; must be a change leader
- Disciplined approach to managing and acting upon key daily reports
- Experience in a call center environment and online/mobile brokerage platform preferred
- Proven experience in a leadership capacity, ability to motivate and an individual and team level, experience other managers preferred
- Ability to balance producing strong results with proper risk management
- Bachelor's or Master's degree preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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