Customer Care Executive

3 months ago


Jubilee Hills Hyderabad Telangana, India Mahavir Auto Diagnostics Pvt Ltd Full time

The main responsibilities of a CRE in an automobile company are:

- Provide excellent customer service and support - Handle customer inquiries, concerns, and complaints to ensure a positive experience.
- Generate and qualify sales leads - Work with the sales team to identify, engage, and convert potential customers.
- Manage customer accounts - Monitor accounts, identify cross-sell/upsell opportunities, and coordinate with other departments.
- Analyze data and provide insights - Collect and analyze customer data to identify trends and inform business decisions.
- Continually improve processes - Suggest enhancements to customer service workflows and implement new customer-facing initiatives.

The CRE role requires strong communication skills, industry knowledge, data analysis capabilities, and a focus on delivering exceptional customer experiences to drive business growth.

Schedule:

- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 4 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9951020004



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