Customer Care Executive
6 months ago
Key Responsibilities:
- Provide prompt and professional assistance to customers by answering their questions and addressing their concerns
- Maintain accurate records of customer interactions and transactions in our customer relationship management (CRM) system
- Collaborate with other teams, including logistics and operations, to ensure timely delivery of orders and resolution of customer issues
- Manage and track orders through Shiprocket, ensuring that shipments are delivered on time and any issues are addressed promptly
- Handle returns, exchanges, and refunds in accordance with our policies
- Monitor inventory levels and provide regular reports on inventory performance
- Track and report on website and social media performance, providing insights and recommendations for improvement
- Proactively identify and address customer needs and concerns to ensure customer satisfaction
- Work with our marketing team to ensure consistent and effective communication with our customers
Qualifications and Skills:
Bachelor's degree in business, communication, or a related field
Minimum 0-1years of experience in customer service or a similar role
Excellent communication skills, both written and verbal
Strong problem-solving skills and the ability to think critically and creatively
Proficiency in using customer service software, including CRM and helpdesk systems
Familiarity with Shiprocket or other shipping and logistics software
Strong attention to detail and organizational skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Excellent customer service skills, with the ability to empathize with customers and provide solutions that meet their needs
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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