Customer Care Executive
1 month ago
I, Role (CCE)
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customers’ needs to achieve satisfaction
II, Skills (CCE)
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Should be Proficient in Telugu,English,Hindi(**Additionally Tamil, Kannada and Malayalam)**
**Job Types**: Full-time, Permanent
Pay: ₹13,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
- Morning shift
**Experience**:
- CRM software: 1 year (required)
**Language**:
- Kannada (required)
- Tamil (required)
- Malayalam (required)
Work Location: In person
**Speak with the employer**
+91 7780727807
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