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Executive
2 months ago
**Job Functions -**
- Provide technical assistance to customers in finding compatible parts using EPC (Electronic Parts Catalogue);
- Experience in working on Freshdesk, Zendesk, or any other support SAAS platform;
- Assist customers with their order status, returns, and refund-related queries;
- Respond to critical reviews/feedback/recommendations on social channels (FB/Insta/Twitter) and review platforms (Google Reviews/Trustpilot/Playstore).
**Desired Position Qualifications -**
- Good verbal & written English communication skills;
- Bachelor's Degree in any stream;
- Basic knowledge of spare parts and cars;
- Excellent attention to detail;
- Ability to handle pressure and high-stress environment.
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