Apple Products Presales
6 months ago
**Pre-Sales Specialist or Pre-Sales Consultant**
**Experience:1-2 Years**
**Location: New Delhi**
**Budget : 6 LPA**
1. **Customer Engagement**:
- Establish rapport with customers and create a positive shopping experience.
2. **Product Knowledge**:
- Develop and maintain in-depth knowledge of Apple's product lineup, including iPhones, MacBooks, iPads, software, accessories, and more.
- Stay updated on the latest product releases, features, and updates.
3. **Needs Assessment**:
- Ask probing questions to understand the customer's needs, preferences, and budget.
- Identify the customer's pain points and challenges that can be addressed with Apple products and services.
4. **Solution Recommendation**:
- Provide tailored product recommendations and solutions to meet the customer's needs.
- Explain the benefits, features, and advantages of Apple products and services.
5. **Technical Expertise**:
- Offer technical guidance and support, including troubleshooting common issues and questions.
- Assist customers with setting up and configuring their devices.
6. **Sales Support**:
- Collaborate with the sales team to ensure a seamless transition from pre-sales to the purchase process.
- Assist customers with the purchasing process, including providing information on pricing, financing options, and warranties.
7. **Market Awareness**:
- Stay informed about the competitive landscape and industry trends. - Provide feedback to Apple regarding customer preferences and market insights.
**Qualifications**:
- Minimum One Year Experience
- B.tech/ BCA/ MCA (IT Background)
- Strong communication and interpersonal skills.
- Excellent product knowledge and technical proficiency with Apple products.
- Customer-focused with a passion for helping people.
- Sales or customer service experience is often preferred.
- Ability to work in a fast-paced, dynamic retail environment.
Pay: ₹500,000.00 - ₹600,000.00 per year
Application Question(s):
- Do you have an degree in IT Background? Yes/No
- Do you have an excellent Strong communication and interpersonal skills? Yes/No
**Experience**:
- Excellent product &technical proficiency with Apple products: 1 year (preferred)
- Sales or customer service: 1 year (preferred)
Work Location: In person
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