Security Officer

2 weeks ago

Jaipur, India IHCL Full time

Job Responsibilities

Detects potential sources of security problems, safety hazards and fire hazards by maintaining surveillance of hotel:

- Patrols hotel on a regular basis.
- Ensures all hotel entrances are locked and unlocked as per hotel policy.
- Maintains hotel key management procedures and ensures that all keys are accounted for.
- Closes down the different outlets each night.
- Ensures that all meeting rooms and exhibition rooms are secured.
- Completes daily log, including pertinent information from the shift.

Handles complaints, investigates and thoroughly reports on customer or employee injuries, worker’s compensation claims, thefts, assaults, lost property, car accidents, loud parties, vandalism and other customer complaints as necessary:

- Takes appropriate action on hotel cleanliness issues and general hotel services.

Responds to emergencies, co-ordinates the partial or complete evacuation of the hotel in instances such as fire, armed robbery, severe injuries, power failure or bomb threats as necessary.

Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

- Attends work on time as scheduled.
- Follows hotel grooming and hygiene standards.
- Minimises safety hazards by following all safety rules and procedures.
- Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
- At all time projects a favourable image of Brand to the public.

Job Requirements
- Minimum of one year work experience in the hotel industry in Security
- High School Degree required
- Able to resolve conflicts guests, supervisor and employee
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Knowledge of local security regulations is preferred
- Good oral and written communication skills
- Firs Aid certification is an advantage

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