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IT Support

2 months ago

Pune Maharashtra, India Comunus Technologies Pvt.Ltd Full time

Hello Connections we bring you Great Opportunity
ComUnus is #hiring Application Support Position
|Min.Exp.Req : 2-4 years

IMMEDIATE JOINEER PREFERRED
WORK FROM OFFICE

Roles & Responsibilities:
**End-User Support**:

- Diagnose and resolve hardware, software, and network-related issues.
- Assist users with setting up new devices, software installations, and system configurations.

**Helpdesk Management**:
1. Prioritize and manage helpdesk tickets to ensure timely resolution of issues.

2.Escalate complex problems to appropriate teams and follow up on issue resolution.

3. Maintain accurate records of helpdesk interactions and resolutions.

**Hardware and Software Troubleshooting**:
1. Troubleshoot and resolve hardware problems, including desktops, laptops, printers, and peripherals.

2. Assist with software-related issues, including installations, updates, and compatibility problems.

**IT Infrastructure Support**:
1. Assist in the maintenance and administration of IT infrastructure, including servers, networks, and security systems.

2. Collaborate with IT teams to implement and support IT projects.

**Security and Compliance**:
1. Ensure compliance with IT security policies and procedures.

2. Assist in the implementation and monitoring of security measures to 3.protect against data breaches and unauthorized access.

**Requirements**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 3+ years of proven experience in IT support or helpdesk roles.
- Strong knowledge of hardware, software, and network troubleshooting.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a team environment.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

**Salary**: ₹350,000.00 - ₹400,000.00 per month

**Benefits**:

- Paid time off
- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift

**Experience**:

- Desktop support: 2 years (required)

Ability to Commute:

- Pune, Maharashtra (required)

Ability to Relocate:

- Pune, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
8491400640

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