Customer Support Executive

5 months ago

Pune Maharashtra, India E-Dictate IT Solutions Pvt. Ltd. Full time

**Responsibilities**:

- Gain an in-depth understanding of our products and services and keep up to date with new releases.
- Troubleshoot and resolve hardware and software issues remotely.
- Escalate complex issues to the appropriate internal teams or vendors as needed.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Document all customer interactions and issues in the CRM system
- Conduct demos and presentations to prospects and customers and assist them with the setup and training of our products.
- Build and maintain positive relationships with customers and identify opportunities for cross-selling and upselling other products.
- Comply with all the policies and procedures of the organization and adhere to the quality standards.
- Multitask and handle multiple inquiries at once in a fast-paced environment.

**Qualifications**
- A bachelor’s degree.
- Minimum 3 years of experience in a customer support role in the US healthcare industry.
- Proficient in Microsoft Office products, Windows OS, CRM software.
- Excellent interpersonal and written and verbal communication skills.
- Analytical skills, Technical Support, and Troubleshooting skills.
- Ability to work independently and as part of a team.
- Strong attention to detail.

**Benefits**
- **Work from home**: You can enjoy the flexibility and convenience of working from your own home, saving time and money on commuting.
- **Compensation as per industry standards**: You will receive a competitive salary that matches your skills and experience, and is in line with the market rates.
- **PF and Gratuity as per government norms**: You will be eligible for Provident Fund (PF) and Gratuity, which are mandatory social security schemes for employees in India, as per the government norms.
- **Health, Term, and Accident Insurance policies**: You will be covered by comprehensive health, term, and accident insurance policies, which will protect you and your family in case of any medical emergencies or unforeseen events.
- **30 days of leaves in a calendar year**: You will be entitled to 30 days of paid leaves in a calendar year, which you can use for vacations, personal matters, or sick days.
- **Additional benefits of NPS and paid skills development after completing a minimum tenure with the company**: You will also have the option to enroll in the National Pension System (NPS), which is a voluntary retirement savings scheme, and avail paid skills development programs, which will help you enhance your professional growth and career prospects, after completing a minimum tenure with the company.

Pay: From ₹50,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer support: 3 years (preferred)

**Language**:

- English (preferred)

Expected Start Date: 01/01/2022

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