Front Office Coordinator
3 months ago
**Industry**:Education Sales Industry
**Education**: Graduation/Post Graduation
**Work Experience**: 0 - 4 years
**Job Type **:Full Time
**Department / Functional Area of the Job**: Office Coordinator
**Key Responsibilities**:
**Loan Grievance Handling**:
- Address and resolve customer grievances related to loans in a timely and professional manner.
- Maintain accurate records of all grievances and follow up on pending cases.
- Coordinate with relevant departments to ensure prompt and effective resolution.
**Administrative Support**:
- Perform general office duties such as filing, data entry, and document management.
- Assist in scheduling meetings, managing calendars, and coordinating appointments.
- Ensure smooth office operations by managing office supplies and equipment.
**Excel and Data Management**:
- Utilize basic MS Excel skills to create and maintain spreadsheets for tracking and reporting purposes.
- Input and manage data related to loans, grievances, and other office functions.
**Communication**:
- Serve as the first point of contact for customers and internal stakeholders regarding loan-related inquiries.
- Communicate effectively with customers to gather necessary information and provide updates on grievance status.
- Draft and distribute internal and external communications as needed.
**Qualifications**:
- Proficiency in basic MS Excel
- Excellent verbal and written communication skills.
- Experience in handling customer grievances, preferably in a loan-related or financial services environment.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Ability to work independently and as part of a team.
- High level of professionalism and attention to detail.
**Preferred Qualifications**:
- Previous experience in a similar role within the financial services industry.
- Knowledge of loan processes and regulations.
Work Location: In person
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