Service Coordinator

3 weeks ago

Chennai, India FLSmidth, Inc. Full time

Create a better future

Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make that difference, in tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero - enabling our customers to move towards zero emissions in mining and cement.

We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials needed for a better future.

About The Department

Join a team of 10 motivated colleagues in FLSmidth Service Operations. You will join our service proposal and execution team, where you and your colleagues function as our customers’ daily business partner to ensure the best possible service deliverables i.e. sending our specialists out on site.

About The Role

You make the customers happy.

Your overall task is to coordinate the proposal work and order execution. To ensure our customers’ satisfaction, you will be in daily contact with the customers, and our Service Engineers just as you liaise with Area Sales Managers and our other Service Units globally.
- We know you have a life outside of work which is why we offer a range of benefits that allow you to plan your life accordingly. We therefore endeavor to promote a lifestyle that meets your individual needs while also enabling you to be fully engaged at work._

Your Responsibilities- Translate customer requirements into proposals, Order acknowledgements and invoices.- Handle service cases within the organization i.e. travel agencies, embassies, external specialists, Danish Industry, etc.- Build good relations to customers and colleagues externally as well as internally.- Have a commercial mindset and be service oriented.

The work location is at our Chennai office in India. Look forward to being part of a truly multicultural environment where you interact with customers Globally.

You Have- Commercial mindset and a structured work approach- You have a General Office Skills education, Office Clerk specializing in administration/finance or similar, as a minimum you speak and write English to perfection. It’s only a plus if you speak and write French, and/or Spanish. Could also be Russian or Arabic.- You possess excellent MS Office competencies and especially Microsoft Excel.- You are used to have customer contact in a similar job function.- As such, you are used to foresee and solve potential problems.- You are proactive and have a structured approach to your tasks, enabling you to handle several cases at a time and often under time pressure.- Colleagues know you as a person with a positive attitude, who is able to deliver in time although the pace is high.- Moreover, you have a cross-cultural understanding and can communicate with people of different nationalities and professional backgrounds.

Build a better world

FLSmidth helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving productivity while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together, we create a collaborative, safe and supportive environment in which to discover ways to build a better future.

Our commitment to you

FLSmidth helps build societies all over the world by contributing to the infrastructure needed for global economic growth.

You take off for a career in an international environment in close collaboration with customers, suppliers and colleagues all over the world based on our values: Competence, Co-operation and Responsibility.

Ensuring that safety stays on top of mind is part of FLSmidth’s commitment of being a responsible employer and we focus on developing your talent through ongoing training.

What we offer- Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income.- Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options.- Work-life balance with a flexible work schedule so you can focus on professional and personal priorities.- Time to recharge through 30 days PTO (with up to 10 days carry forward as Earned Leave stock)- Employee Assistance program for you and your immediate family- A global network of supportive colleagues and growth opportunities- Continuous development and training in your area of expertise within a global Organization

As an equal-opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion.
- No recruiters and unsolicited agency referrals please._

Application and contact

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